IT Technician 4

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

The Nevada Department of Transportation IT Division is seeking an IT Technician 4 Service Desk Technician to provide tier 1 desktop network hardware and software support under the guidance of the Service Desk Supervisor in Carson City NV. The role focuses on delivering high-quality customer service troubleshooting system-related issues and supporting users across a diverse and dynamic technology environment. NDOT offers robust benefits training opportunities and a cloud-first technology landscape. The Service Desk Technician responds to IT service desk calls emails and inquiries while completing tasks within established procedures and timeframes. The role involves troubleshooting and resolving issues across Windows Azure VPN and MAC environments; documenting and resolving first-tier incidents; and maintaining accurate records in ITSM systems. The technician assists with hardware and software installation and configuration provides feedback on PC images participates in system testing and supports technology solution implementation. ***Applicants must be authorized to work for ANY employer in the U.S we are unable to sponsor or take over sponsorship of an employment Visa at this time. Please note that this position is on-site and does not offer remote work options. The Job Duties section listed in this announcement reflects the Statewide Class Specifications for all positions and do not fully correlate with the specific duties of this position***.

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems operating systems applications and peripherals three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations tasks security and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.

Under limited supervision incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions this level may be used as either a trainee for the next level in the series or as a permanently allocated sub-journey level.

This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Detailed knowledge of:commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices.

Working knowledge of:database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.

General knowledge of: at least one programming language such as Pascal COBOL Natural Fortran BASIC or html for understanding as applies to queries used in common applications; network troubleshooting.

Ability to:create and use disk images; provide or develop documentation of systems jobs programs and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.

Recruiter Contact Information: Clark Mandichak -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.