Introduction
The Maryland Military Department is looking for a candidate to fill the position of IT Technical Support Specialist I! Join a dynamicteam and embark on a career with great benefits pension generous leave acompetitive salary and opportunities for professional growth! This positionworks on acompressed workschedulefrom 6:30 am to 5 pmTuesday through Friday. Free parking will be available!
GRADE
18
LOCATION OF POSITION
Fifth Regiment Armory
219 29th Division Street
Baltimore Maryland 21201
Main Purpose of Job
The main purpose of the IT Technical Support Specialist I is to keep the agencys computer systems running efficiently. As an intermediate role this person maintains and updates the operating systems on multi-tasking computers. They handle standard maintenance independently and collaborate with supervisors on more complex system modifications occasionally responding to after-hours technical support the mission of the agency the role entirely around operational readiness. The technical support directly enables the agency to mobilize forces and coordinate disaster relief without critical delays.
POSITION DUTIES
Duties include but are not limited to:
* Lead lower-level staff.* Implement administer and enforce written IT policies procedures and standards ensuring compliance.
* Oversee the selection development implementation and operation of ITservices.
* Provide inputresearch recommendations for updates to IT policies and procedures; reviewdrafts.
* Submitnetwork service requests to DoIT intake.
MINIMUM QUALIFICATIONS
Experience:One year of experience maintaining and modifying operatingsystems for multipurpose multi-tasking computers.
Notes:
1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology Computer Science Management Information Systems or other information technology related field to include course work in machine or assembler computer languages and operating system and data communication technology for multipurpose multi-tasking computersfor the required experience.
2. Candidates may substitute experience operating multipurpose multi-tasking computer systems; or scheduling controlling input and output or maintaining a tape library to process data on multipurpose multi-tasking computer systems; or converting data from project specifications by developing program code using third generation computer programming languages; or designing developing and maintaining communications networks on a year-for-year basisfor ahigh school education.
3. Candidates may substitute the possession of a Bachelors degree from an accredited college or university in Computer Information Technology Computer Science Management Information Systems or other information technology related field to include course work in machine or assembler computer languages and operating system and data communication technology for multipurpose multi-tasking computers for the required experience.
4. Candidates may substitute U.S. Armed Forces militaryservice experience as a commissioned officer in theComputer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for therequired experience.
DESIRED OR PREFERRED QUALIFICATIONS
1. Experience leading lower level staff.
2. Experience implementing administering and enforcing IT policies procedures and standards.
3. Experience providing IT services for a State or Federal agency.
LIMITATIONS ON SELECTION
Must be a current Maryland Military Department IT employee.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties whichrequire the operation of a motor vehicle. Employees assigned such dutieswill be required to possess a motor vehicle operators license valid in theState of Maryland with less than 5 points to operate a state vehicle.
SPECIAL REQUIREMENTS
Employees in this classification may be subject to call-in 24 hours a day andtherefore may be required to provide the employing agency with a telephone number where the employee can be reached.
SELECTION PROCESS
Please make sure that you providesufficient information on your application to show that you meet the minimumrequirements for this recruitment. All information concerning yourqualifications must be submitted by the closing date. We will not considerthe information submitted after this date.
Resumes will not be accepted in lieu of acompleted application.
Successful candidates will be ranked asBest Qualified Better Qualified or Qualified and placed on the employment(eligible) list for at least one year. This list will be used by thehiring agency to select employees.
For education obtained outside the U.S.a copy of the equivalent American education as determined by a foreigncredential evaluation service must accompany the application.
BARGAINING UNIT STATUS
This position is not subject to Bargaining MOUs.
BENEFITS
As an employeeof the State of Maryland you will have access to outstanding benefitsincluding: health insurance dental and vision plans offered at a low cost.
FURTHER INSTRUCTIONS
MilitaryVeterans may qualify for additionalbonus points towards of your proof ofeligibility (DD214) for Veterans Credit must be inthis office and completely verified beforeVeteransCredit will beapproved.
PLEASEDO NOT SUBMIT UNSOLICITED DOCUMENTATION
Onlineapplicationprocess isSTRONGLYpreferred. If you are unable toapplyonline you may submit a paper application to:
MarylandMilitary Department State PersonnelOffice
29thDivision Street Room B10
BaltimoreMD 21201-2288
For questions regarding this recruitment please contactKiraWilliams at
TTYUsers: call via Maryland Relay
Asan equal opportunity employer Maryland iscommitted to recruiting retainingand promotingemployees who are reflectiveof the States diversity.
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