IT Technical Support

About the Company

Enterris Associates is a trusted full-service construction management firm specializing in program and project management risk analysis and mitigation claims support compliance and dispute resolution. We partner with the public sector and utility clients to drive the successful delivery of complex infrastructure projects. Our advisory services include testing and inspection contract administration and oversight compliance monitoring and comprehensive construction and project management all tailored to help our clients navigate challenges and achieve their goals with confidence. Formally established in 2021 and built on the legacy of PQM founded in 2006 we bring nearly two decades of Architecture Engineering and Construction expertise to our clients. We deliver value through quality oversight project management compliance and risk mitigation.

Title: IT Technical Support

Position Description

• This position will follow established procedures to troubleshoot coordinate and resolve systems or hardware related incidents.
• The position is responsible for the initial analysis diagnosis and troubleshooting of events.
• Ensure reported production outages/incidents are communicated and resolved in an expeditious manner.
• Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Owner s Development Group.

Hardware/Software Knowledge

• PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures including motherboards power supplies memory and storage devices. Proficient in handling upgrades replacements and configurations.
• Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults switch/router configuration errors and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting including wireless networks and VPN issues.

Installation Configuration and Maintenance:

• Windows Operating Systems: Proficient in the installation configuration and administration of Windows operating systems (Windows 10 11). Experienced in applying security patches system updates and driver updates.
• Microsoft Office 365 Suite: Proficient in deploying troubleshooting and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word Excel PowerPoint and Outlook as well as collaboration and integration solutions like OneDrive and Teams

Professional Experience Level/Other Quali cations

• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skill with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

Education/Training

• Bachelors degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant Professional Licensure & Certifications preferred.

Compensation

• This role is salaried/exempt with a base annual salary range of $71875.00 - $ 73875.00 and commensurate with skill education experience and work location.
• This role is bonus eligible after 6 months of employment.

Benefits Package

Enterris offers a competitive and comprehensive benefits package to all full-time regular employees including:

• PPO and HMO Medical plans including a 100% employer-paid base plan and Health Savings Accounts
• Dental PPO
• Vision PPO
• Short Term Disability (100% employer-paid)
• Long Term Disability (100% employer-paid)
• Basic Life / AD&D Insurance (100% employer-paid)
• Critical Illness insurance
• Accident Insurance
• Voluntary Life Insurance
• 401(k) Retirement Plan with Employer Matching up to 6%
• Generous Paid Time Off
• Paid Holidays
• Employee Assistance Programs (100% employer-paid)
• Perks & Discounts
• Work-life Balance
• Professional Development Opportunities
• Company events and great culture

Work Environment

• This job operates in a professional environment and uses standard equipment such as computers and phones.

Physical Demands

• Be able to sit and/or stand for up to 8 hours per day.
• Demonstrate the ability to move freely for up to 8 hours per day.

Solicitation

• Please no solicitation of any kind from staffing agencies or recruiting firms.

EEOC Statement

Enterris Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.