IT Technical Support Intern

We are seeking anIT Technical Support Specialist Intern to join our team at UnityPoint Health! Applicants can expect to provide limited technical support and other administrative duties as directed by theIT Technical Support Specialists and their supervisors. This position is intended forindividuals pursuing education in Information Technology careers and can be used to completeinternship or other work-study requirements.

Hours: Monday-Friday day shift - up to 32 hours/week

Location: Cedar Rapids IA

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Departmental & Technical Support:

• Performs quarterly end of lease activities as assigned.
• Assistson local and enterprise IT projects.
• Works collaboratively and closely withlocal CDSteam members to ensure customer satisfaction needs are accomplished in acceptable time-frames.
• Performs necessary system upgrades repairs and maintenance on computer systems and peripherals.
• Installs integrates and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT and communicates needed changes to the system administrator.

Customer Service:

• Works collaboratively and closely with Regional Service Manager customers other IT team members to ensure customer satisfaction needs are accomplished in acceptable time-frames.
• As directed interacts with customers to ensure hardware and software needs are met in acceptable time-frames.

Business Support:

• As directed supports Corporate Unified Communications and Video Conferencing solutions as required and able.
• Completes special projects andrequired reportsas assigned.
• Performs other duties as requested to facilitate the smooth and effective operations of the department.

Education:

• High School Diploma or GEDand enrollment in post-secondary education towards a degree in Information Technology or related field

Experience:

• Requires experience with personal computers

Skills:

• Basic knowledgeof computer systemsandsoftware
• Requiresstrongoral and writtencommunications skills to effectively workwith all levels of management throughout the UnityPoint Health its subsidiaries and affiliates.
• Must havebasictelephone and typing skills
• Ability to work as a team member creating and maintaining effective working relationships
• Ability to understand and apply guidelines policies and procedures