IT Technical Support Engineer

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At Florida Cancer Specialists & Research Institute we believe our people are our strength and we invest in addition to having a positive impact on the people and communities we serve associates benefit from significant professional opportunities career advancement training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement 401-K match pet and legal insurance.

Since 1984 Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research cutting-edge technologies and advanced treatments we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies in a community setting and may participate in national clinical research studies of drugs and treatment the past five years the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon we are one of the largest clinical research organizations in the United States. Often FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

• The IT Technical Support Engineer position is one that provides rotational support for our clinics with Hands On technical support and training.

• This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.

• Monitor tickets by clinic to detect trends in technology issues and work with the SD Corporate team to implement solutions.

• This position requires the employee to travel to designated regional clinics to support daily technical operational issues as required.

• This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues risks mitigation plans clinic documentation communication to IT group for clinic needs and drive customer satisfaction)

• Education: Bachelors degree in computer science preferred

• Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.

• Certifications/Licenses: ITIL Microsoft MAC Citrix UniPrint (Desired).

• Valid state Drivers License for travel to satellite offices and offsite meetings.

• Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally as a condition of employment FCS requires all new hires to receive various vaccinations including the influenza vaccine barring an approved addition FCS is a drug-free workplace and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS please email FCS Recruitment () for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status.