IT Tech Support Technician (Southfield, MI | 23.00hr)

As an IT Tech Support Technician you will be responsible for maintaining installing and troubleshooting any live studios operational equipment. You will also assist with set-up and maintenance of on-site computer systems and networks.

Qualifications :

ESSENTIAL DUTIES AND RESPONSIBILTIES: 

• Must be able to adhere to a multi-state Gaming Commission Regulations PT Services Delaware regulations and live unit policies and procedures. 

• Provide technical support for the video streaming equipment data optical and network communication systems accordance with the specified procedures. 

• Perform installation and maintenance of video streaming equipment such as video cameras audio video cards cabling and any other equipments in accordance with the specified procedures. 

• Install administer and troubleshoot computers laptops and any hardware as requested by management. 

• Monitoring information systems by diagnosing problems solving them immediately and advising the direct manager about the work carried out and the execution times. 

• Respond to user calls and troubleshoots and to diagnose and resolve software problems. 

• Monitor CDN server connections diagnose and solve problems or organize the aversion of problems. 

• Provide a day-to-day technical support such as consultations and provision of services for users. 

• Make and save reports of any related documentation. 

• Eager to learn and participate with new applications software and networking stocktaking. 

• Prepare necessary technical report when requested by the management. 

• Understand and use IT technical terminology and comply with any regulatory enactments standards and provide technical documentation requirements. 

• Execute duties in accordance with the standard IT service operating procedures. 

• Perform any additional duties as instructed by management. 

EDUCATION AND EXPERIENCE/QUALIFICATIONS: 

• Associate degree (Preferred) and/or equivalent technical training. 

• Must be 21 years of age or older 

• Preferably 1 year of previous IT and/or technical computer experience. 

• Basic computer skills- MS Tools electronic mail etc. 

• Knowledge Windows and Windows office related software installation and troubleshooting 

• Networking skills good cooperation skills ability to deal with potential conflicts in diverse situations ability to cooperate with people with different views and culture  

• Communications skills ability to clearly and unambiguously explain issues related to work companys rules and procedures. 

• Ability to maintain a professional demeanor; including manner of speech appearance and posture in a fast-paced environment. 

• Ability to work a variety of shifts including nights weekends and holidays. 

• Punctuality and attention to detail. 

• Ability to learn quickly and work independently.  

• Be able to wear assigned uniforms and maintain professional appearance standards. 

• Must be able to obtain a Michigan Gaming License.

Additional Information :

PHYSICAL FUNCTIONS:  

• Frequent standing and walking. 

• Bending kneeling stooping crouching squatting and crawling to access equipment in various locations (e.g. under desks behind servers). 

• Reaching twisting turning climbing stairs ladders or potentially into and out of vehicles or elevated platforms. 

• Ability to lift and move objects often ranging from 10 pounds regularly to 50 pounds. Occasionally lifting heavier items potentially up to 100 pounds sometimes with assistance or appropriate equipment. 

• Carrying and transporting materials and tools. 

• Frequent use of hands and fingers for tasks like typing grasping and manipulating tools and equipment. 

• Visual capacity for using computer equipment reading manuals and performing detailed work. 

• Working in various environments such as live streaming floor and any back of the house areas. 

COMPENSATION AND BENEFITS: 

• Pay Rate: $23  up to $3.00 Hourly Performance Bonus  

• Vacation Days: 10 days 

• Sick Time: 5 days 

• 10 Holidays pay 

• Health Benefits: Medical Dental Vision HSA/FSA LTD/STD Life Insurance. 

• 401K 4% match 

If you need reasonable accommodation and/or assistance during the application and hiring process applicants can contact Playtech-People & Culture Team for assistance at . Our team will be happy to help! 

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age ancestry color gender identity or expression national origin physical or mental disability protected veteran religion sex or any other characteristic protected by applicable laws regulations and ordinances.

Remote Work :

No

Employment Type :

Full-time