IT Systems Tech Kahr (ITHEL006667)

Join the Sargent Legacy in Securing Our Future

Sargent Aerospace & Defense - Kahr Bearing is seeking a hands-on customer-focused IT Systems Technician to provide onsite technology support and help advance local IT infrastructure shop-floor technology endpoints connectivity and collaboration-system projects. This role combines Level 1 and Level 2 support with structured ownership of site deployments and technical work through completion.

The ideal candidate is comfortable moving between office and manufacturing environments takes ownership of open actions communicates clearly with requestors and technical partners and can independently resolve routine issues while escalating advanced network server cybersecurity automation and business-system design decisions.

Were looking for someone who embraces our core values is eager to learn and thrives in a collaborative cross-functional environment.

Position Summary

The IT Systems Technician supports Windows endpoints Microsoft 365 Teams printers conference rooms shop-floor kiosks and workstations basic network connectivity file access and other workplace technologies. The position serves as an onsite IT resource for Kahr Bearing and is responsible for assigned site projects troubleshooting issues maintaining accurate documentation following work through closure and supporting continuous improvement of IT services. This position is ideal for an early- to mid-career IT professional seeking to broaden their experience across end-user support business applications and IT operations.

Primary Responsibilities

• Provide onsite Level 1 and Level 2 support for hardware and business applications
• Image configure deploy and maintain computers monitors peripherals and other endpoint equipment
• Prepare and validate technology for new hires employee moves conference rooms and production areas
• Troubleshoot wired and wireless connectivity TCP/IP DNS DHCP cabling Wi-Fi and basic network issues
• Support Microsoft 365 Teams phones and conference-room technology
• Support shop-floor technologies including timeclocks kiosks production workstations printers CNC network connectivity and related manufacturing-system endpoints
• Assist with local infrastructure activities involving file servers shared folders and permissions
• Coordinate Ethernet drops equipment installations and dependencies with internal partners and approved vendors
• Assist with manufacturing applications and integrations such as CIMCO FactoryTrack GageTrak and similar systems by supporting endpoint setup connectivity licensing access installation testing and issue documentation
• Maintain IT asset inventory software records spare equipment storage areas cable standards and documentation
• Own assigned tickets and project actions from intake through completion including status updates dependency tracking requestor communication validation and closure
• Monitor recurring issues and recommend practical improvements that increase reliability standardization security and support efficiency
• Coordinate support and installations with IT teams business stakeholders contractors and technology vendors
• Support onboarding offboarding audits compliance activities cybersecurity controls and other IT projects as assigned
• Travel to other local company locations as required

Minimum Qualifications

• Must be a U.S. Citizen
• High school diploma
• 2 years of IT support desktop support or systems technician experience
• Experience supporting Microsoft Windows and Microsoft 365 environments
• Experience deploying and troubleshooting desktops laptops peripherals printers and shared workstations
• Working knowledge of networking fundamentals including TCP/IP DNS DHCP and basic troubleshooting
• Ability to work safely and effectively in both office and manufacturing environments
• Ability to organize multiple open actions identify dependencies provide status updates and follow work through
• Strong troubleshooting documentation communication organizational and customer-service skills
• Ability to work independently while collaborating with cross-functional technical teams
• Ability to lift and move typical IT equipment and work at desks production workstations and network closets

Preferred Qualifications

• Associate degree in Information Technology Computer Information Systems or a related field
• CompTIA A Network Microsoft or ITIL certification(s)
• Experience providing onsite IT support in a manufacturing or other industrial environment
• Experience with Active Directory Intune endpoint imaging group permissions and file-share administration
• Exposure to CIMCO FactoryTrack GageTrak manufacturing execution systems or shop-floor applications
• Basic PowerShell or scripting experience
• Experience with asset management ticketing systems technical documentation and CI/Lean practices

RBC Bearings Incorporated(NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings components and essential systems for the industrial defense and aerospace industries. Founded in 1919 the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design testing and manufacturing capabilities for the diversified industrial aerospace and defense markets. RBC currently has 56 facilities of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.

In 2015 RBC acquired Sargent Aerospace and Defense.

Founded in 1920 Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft rotorcraft submarines and land-based vehicles.

At Sargent our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development customer focus and continual improvement.

Sargents continuing investment in people assets technology and process quality ensures excellence and is integral to the companys commitment to customers and their end-users. As we grow we will continue to root our culture through our core values of Integrity Respects & Values People Customer Focus Teamwork Results Focus and Continual Improvement.

Dedication to our core values. Our must haves

• Integrity - We do the right thing the right way. Our ideal candidate is ethical honest in all interactions delivers good news and bad and follows through on commitments. Key Skills & Abilities is fair credible confidential fiscally responsible and accountable for decisions and actions.
• Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity recognizes and supports the accomplishments talents and development of others. Key Skills & Abilities is committed to the building of strong relationships and creates an environment of trust and mutual respect.
• Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships and goes above and beyond to deliver high quality products and services on time every time. Key Skills & Abilities is responsive with strong customer service skills product and job knowledge to provide excellent customer satisfaction.
• Teamwork - We are better together. Our ideal candidate is inclusive engaged and collaborative sharing information ideas and experiences to accomplish goals improve decision making and leverage capabilities. Key Skills & Abilities is a dependable team player demonstrated through attendance and punctuality works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus - We focus on the outcome not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced changing and challenging environment. Key Skills & Abilities is adaptable works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious passionate and never satisfied with the status quo. Key Skills & Abilities is innovative and has a problem-solving mindset that provides and implements CI ideas.

EEO/AA/VET

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