IT Systems Support Specialist

• 100% onsite - 5 days/week
• Work authorization requirements: US Citizen/GC holder
• 3 month contract to hire

Seeking an IT Support Specialist who enjoys solving technical problems helping users and expanding their skills across desktop support Windows Linux Microsoft 365 scripting cybersecurity and infrastructure operations.

This role provides hands-on support to employees while working closely with IT Engineers and the IT Engineering Manager. The Specialist will resolve issues directly when appropriate and escalate more complex infrastructure security or engineering issues with thorough troubleshooting and documentation.

This is an excellent opportunity for an experienced IT support professional looking to grow beyond traditional helpdesk responsibilities into systems cloud cybersecurity or infrastructure engineering.

User & Desktop Support

• Provide day-to-day technical support for desktops laptops applications accounts peripherals connectivity and business systems.
• Manage support tickets in Lansweeper from intake through resolution including troubleshooting communication documentation escalation and closure.
• Support employee onboarding and offboarding including workstation setup account changes software deployment equipment returns and asset tracking.
• Install configure patch maintain and troubleshoot Windows workstations applications hardware printers encryption and user profiles.
• Provide basic Linux support including RHEL/Ubuntu troubleshooting permissions services filesystems software installation patching and command-line diagnostics.

Microsoft 365 Identity & Endpoint Management

• Support Microsoft 365 applications and services including Outlook Exchange Online Teams SharePoint OneDrive licensing and authentication.
• Assist with Microsoft Entra ID Active Directory MFA Conditional Access groups and user-access management.
• Support Microsoft Intune enrollment application deployment compliance Windows updates endpoint configuration and security policies.

Cybersecurity & Infrastructure Support

• Triage phishing reports suspicious activity MFA concerns account-access issues malware alerts lost equipment and other security-related requests.
• Assist with endpoint security vulnerability remediation patching antivirus/XDR alerts and secure configuration.
• Support security remediation using Microsoft Defender XDR Intune Tenable Security Center and related tools.
• Assist IT Engineers with security controls and evidence collection supporting CMMC NIST SP 800-171 ISO/IEC 27001 ITAR and CUI requirements.
• Escalate complex infrastructure and security issues with clear documentation of findings and troubleshooting performed.

Scripting Documentation & Improvement

• Use PowerShell and Bash for administration troubleshooting information gathering and automation; Python is a plus.
• Maintain accurate ticket notes troubleshooting procedures knowledge-base articles and technical documentation.
• Identify opportunities to automate standardize and improve recurring support processes.
• Participate in patching upgrades deployments workstation maintenance and occasional after-hours maintenance.

• 3 years of hands-on IT support desktop support systems support or comparable experience.
• Strong Windows desktop troubleshooting and endpoint administration skills.
• Practical Linux support experience and comfort working from the command line.
• Working knowledge of Microsoft 365 Active Directory and/or Entra ID endpoint management authentication and user access.
• Practical PowerShell and Bash scripting experience; Python is a plus.
• Understanding of TCP/IP DNS DHCP VPNs Wi-Fi patching and common enterprise IT concepts.
• Strong customer service communication troubleshooting documentation and follow-through skills.

• Experience with Microsoft Intune Defender Entra ID Azure Lansweeper Fortinet Tenable Security Center VMware Hyper-V or similar technologies.
• Experience in a regulated security-sensitive defense or controlled environment.
• Familiarity with phishing response security-alert triage vulnerability remediation and incident escalation.
• Associate or bachelors degree in IT cybersecurity computer science or a related field or equivalent practical experience.

Relevant certifications are preferred but not required. Examples include:

• CompTIA: A Network Security Linux Server
• Microsoft Fundamentals: AZ-900 SC-900 MS-900
• Microsoft Role-Based: MD-102 AZ-104

Equivalent hands-on technical experience will be considered in place of certifications.

ITR Group offers a competitive compensation and benefits package including medical dental and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $35.00-45.00per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience market trends and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.

ITR Group is an Equal Opportunity Employer. We do not discriminate against applicants on the basis of their race color national origin religion creed disability age sex sexual orientation gender identity marital status familial status or status with regard to public assistance or membership or activity in a local human rights commission.