IT Systems & Support Engineer

At Trillion Technology Solutions Inc. (Trillion) we build technology solutions that empower our team to do their best work in support of our clients. We are looking for a versatile proactive and sharp IT Systems & Support Engineer to join our team to support our end users cloud infrastructure and network environment. If you are someone who enjoys solving a complex desktop issue in one hour and optimizing an AWS/Azure cloud environment or configuring a firewall the next you will thrive and grow here.

The Role

You will provide top-tier desktop support to our team while managing and securing our hybrid cloud environments (AWS & Azure) overseeing our network infrastructure day-to-day security operations and serving as our internal expert for Microsoft 365 and SharePoint. You will be a key point of contact for keeping our systems reliable secure and running smoothly.

NOTE: This is a hybrid position. The candidate will need to be local to the DMV area as this hire will need to be in the office as needed.

Key Responsibilities

Cloud & Infrastructure Management: Administer maintain and optimize our cloud infrastructure across both AWS and Azure.

Desktop & End-User Support: Provide Tier 1/2/3 desktop support for Windows and macOS environments troubleshooting hardware software and peripheral issues.

M365 & SharePoint Administration: Manage the Office 365 suite including user provisioning Exchange Online Teams and SharePoint site architecture permissions and document libraries.

Network Operations: Deploy configure and maintain network devices (LAN/WAN firewalls and VPNs). Ensure high availability and optimal network performance.

IT Security & Compliance: Implement and monitor security best practices across endpoints networks and cloud environments (IAM MFA conditional access

policies and patch management). Monitor systems and respond to security incidents; support endpoint protection patching and access controls.

Documentation: Maintain up-to-date documentation for network diagrams IT policies asset management and standard operating procedures.

Vendor coordination: Escalate and collaborate with vendors or senior engineers on complex issues.

Required:

Experience: 35 years of experience in an IT Support Systems Administration or a related role.

Cloud Proficiency: Hands-on experience managing resources within both AWS (EC2 S3 IAM) and Azure (Active Directory/Entra ID Virtual Machines).

Microsoft Ecosystem Expert: Deep knowledge of Office 365 administration and SharePoint management (including site creation workflows and permissions).

Networking Foundations: Strong understanding of TCP/IP DNS DHCP VLANs VPNs and firewall configuration.

Security Mindset: Familiarity with endpoint security (EDR/Antivirus) identity management and data loss prevention (DLP) strategies.

Soft Skills: Excellent problem-solving skills a customer-centric attitude and the ability to explain complex technical concepts to non-technical users.

Other: Ability to work on-site part of the week to support desktop hardware needs.

Preferred:

Experience administering Microsoft 365 / Azure GCC High (Government Community Cloud) environments including familiarity with strict compliance controls (NIST SP 800-171 CMMC or ITAR).

Certifications such as: AWS SysOps Administrator Microsoft Certified: Azure Administrator (AZ-104) CompTIA Security or CCNA.

Experience with scripting languages (PowerShell Bash or Python) for automation.

Experience managing MDM solutions (e.g. Microsoft Intune Jamf).

Trillion is an equal opportunity employer. Applicants are considered for positions without regard to race religion gender native origin age disability or any other category protected by applicable federal state or local law.

Required Experience:

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