IT Systems Engineer I, II, or III

The IT Systems Engineer is responsible for designing implementing supporting and optimizing enterprise infrastructure environments that power the organizations legal technology eDiscovery and managed services offerings. This role combines expertise in systems engineering cloud infrastructure networking virtualization storage databases and security to deliver reliable scalable and secure solutions for both internal operations and customer-facing platforms.

As part of the Infrastructure team the Systems Engineer serves as both a technical expert and implementation resource supporting complex eDiscovery and legal technology environments whilealso participating in infrastructure consulting and professional services engagements. The engineer works closely with customers project managers developers support teams and businessstakeholders to execute infrastructure projects resolve critical technical issues and maintain highly available production environments.

This role is ideal for a hands-on engineer who thrives in a fast-paced environment enjoys solving complex technical challenges and is comfortable balancing operational support project execution and customer-facing consulting responsibilities.

Schedule

The position operates on a staggered schedule designed to provide extended operational coverage *including evenings weekends and participation in an on-call rotation*.

Compensation

$90000.00 - $160000.00 pending experience level and qualifications for IT Systems Engineer I II or III

Location and Travel

This is a remote position with up to 10% travel required (including air travel) open to applicants with legal authorization to work for any employer in the United States; proximity to Atlanta GA Chicago IL or Ashburn VA is a plus but is not required.

About IST Management

IST Management is a business process outsourcing company. Founded in 1997 we have over 1800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processinghosting court reporting collections/forensics managed review managed services and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.

Weve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nations Best & Brightest Companies to Work For as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nations Department of Defense and have committed to Hiring Our Heroes mission to hire 100000 active and former service members. IST Management has also been included in the INC 5000 list!

Check us out at for more information.

1. Design implement support and optimize enterprise infrastructure environments supporting legaltechnology eDiscovery platforms managed services and internal business operations.
2. Provide end-to-end administration and support for servers networking cloud infrastructure virtualization platforms databases storage systems and security technologies.
3. Design and deploy infrastructure solutions including Windows Server environments VMware Azure AWS Microsoft 365 networking storage and related technologies.
4. Participate in customer-facing consulting engagements including infrastructure assessments solution design implementation planning migrations and operational improvements.
5. Collaborate with customers project managers developers support teams and business stakeholders to successfully deliver infrastructure projects and strategic initiatives.
6. Troubleshoot and resolve complex technical issues involving operating systems networking cloud services virtualization databases storage platforms and enterprise applications.
7. Administer and maintain Microsoft SQL Server environments including performance optimization backup and recovery security and availability.
8. Develop and maintain automation scripting and Infrastructure-as-Code solutions to improve operational efficiency consistency and scalability.
9. Implement and support containerized and cloud-native technologies where appropriate to improve application portability resiliency and performance.
10. Monitor infrastructure health capacity performance and availability across customer and corporate environments proactively identifying and addressing potential issues.
11. Participate in security initiatives including vulnerability remediation patch management system hardening access control and risk reduction activities.
12. Contribute to architecture technology selection capacity planning disaster recovery business continuity and infrastructure lifecycle management efforts.
13. Produce and maintain accurate technical documentation system diagrams operational procedures implementation plans and knowledge base articles.
14. Serve as an escalation point for advanced technical issues major incidents and critical customer-impacting events.
15. Mentor team members and contribute to a culture of continuous learning knowledge sharingand operational excellence.
16. Travel to customer locations offices or data centers as required to support projectsimplementations and operational needs.

Education

Bachelors degree in Computer Science Information Technology Engineering or equivalent combination of education and professional experience

Experience

1. Relevant experience in IT infrastructure systems engineering systems administration or related technical disciplines commensurate with the position level
2. Strong experience supporting enterprise infrastructure technologies including Windows Server virtualization platforms networking storage and Microsoft 365
3. Experience with public cloud platforms including Microsoft Azure and/or Amazon WebServices (AWS)
4. Solid understanding of enterprise networking concepts including routing switching firewalls VPNs DNS DHCP and network troubleshooting
5. Experience administering and troubleshooting Microsoft SQL Server environments
6. Scripting and automation experience using PowerShell Python or similar technologies
7. Experience implementing infrastructure changes and supporting production environments with a focus on reliability performance and security

Other

1. Strong analytical troubleshooting problem-solving and decision-making skills
2. Excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical stakeholders
3. Ability to work independently and exercise sound technical judgment in a fast-paced environment
4. Ability to participate in a staggered work schedule after-hours maintenance activities weekend coverage and on-call rotations as required

Preferred

1. Experience supporting legal technology and eDiscovery platforms including Reveal Relativity Nuix or similar technologies
2. Experience delivering customer-facing consulting professional services or infrastructure implementation engagements
3. Experience designing and implementing cloud and hybrid-cloud infrastructure solutions
4. Experience with Infrastructure as Code (IaC) configuration management automation or related infrastructure deployment methodologies
5. Experience with containerization and orchestration technologies including Docker Kubernetes ECS or similar platforms
6. Experience with Atlassian products including Jira and Confluence
7. Experience supporting environments within regulated compliance-driven or highly secure industries
8. Relevant industry certifications including Microsoft VMware Cisco AWS Azure security or related technologies
   

Note: The I II III levels reflect flexibility based on experience responsibility and technical proficiency. Candidates at all levels are encouraged to apply.

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants regardless of disability or veteran status.