IT Systems Administrator

Why Join HYCU

HYCU is the fastest-growing leader in the multi-cloud Data Protection SaaS industry. By bringing true SaaS-based data backup and recovery to both on-premises and cloud-native environments the company provides unparalleled data protection migration disasterrecoveryand ransomware protection to thousands of companies worldwide. As an award-winning and recognized visionary in the industry HYCU solutionseliminatescomplexityriskand thehigh costof legacy- basedsolutions providing data protection simplicity to make the world safer. With an industry- leadingNPS score of 91 customers experience frictionless cost-effective data protection anywhere everywhere. HYCU has raised $140M in VC funding to date and is based in Boston Mass. Learn more at.

Overview

We are looking for a Systems Administrator for our Boston MA office location. This person will play a crucial role in managing and maintaining our organizations IT infrastructure ensuring that it runs smoothly and efficiently. Responsibilities encompass a wide range of tasks related to the setup configuration security and troubleshooting of various IT systems and components. The successful candidate will have experience working with global teams and be comfortable working in a fast-paced startup environment. You should always maintain a positive attitude and be flexible in providing technical support to end-users and collaborating with other IT stakeholders.

Location:

• Boston MA (hybrid 4 days/wk in office)
  

What Youll Do:

• Install configure test maintain monitor and troubleshoot hardware and software components including servers workstations laptops phones and additional networking equipment

• Manage IT(A/V) setup in office for global virtual calls meetings group sessions. This includes assisting with Audio/Visual Zoom & MS Teams meetings for global All-Hands meetings

• Maintain and update operating systems applications and firmware

• Administer network access switches and WIFI infrastructure for end-users network enablement

• Assist in the maintenance and inventory of all equipment consisting of but not limited to PCs monitors laptops printers and other components

• Manage IT setup for onboarding and offboarding for all US employees both remote and on-site

• Configuration and maintenance of policies settings and packages within the Office 365 ecosystem (OneDrive MS Teams SharePoint etc.) Entra ID SSO MFA support

• Assist with implementing and maintaining cybersecurity measures to protect against threats and breaches

• Monitor and respond to security incidents and vulnerabilities in a timely manner

• Maintain documentation of IT systems configurations and procedures

• Generate reports on system performance security and utilization

• Be our on-site point of contact to help manage IT vendors and service providers

• Work closely with other global IT professionals & teammates including network engineers database administrators and cybersecurity experts

• Collaborate on IT projects and initiatives

• Be flexible & adaptable across all time zones with a focus on the US

What Were Looking For:

• Bachelors degree in a related field (e.g. Computer Science Information Technology) or equivalent experience

• 5 years proven experience as an IT Systems Administrator or in a similar role

• Ability to work in a global team setting previous global experience is a plus

• Experience with Windows OS/Apple MacOS family at the level of advanced user (cmd driver and software installation)

• Experience managing A/V equipmentincluding preparation for All-Hands meetings board meetings webinars etc.

• Hands-on experience with Office 365 administration console with command line experience (power shell)

• Experience with Jira Service Management

• Experience administering tools like Zoom Slack Dropbox and more

• Ability to research and make recommendations given a set of technical and non-technical requirements

• Eagerness to collaborate with stakeholders outside of IT (e.g. HR Marketing Product Sales G&A and executive leadership)

• Experience facilitating virtual meetings with internal and external stakeholders and partners for executive leadership teams

• Ability to work autonomously and confidently make decisions on your own

• Must be able to thrive in a fast-paced startup environment

• Must possess a positive attitude and be extremely flexible when it comes to assisting others

• Strong presentation and communication skills

• Must be able to multi-task be a jack of all trades and have fun doing it

Who We Are:

Our Core Values:AuthenticityGritandEmpathyare at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our ourselves in developing an inclusive and diverse company that supports ouremployees and customers to do extraordinary things.

The following is how we approach each Core Value:

• Authenticity To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally authenticity in relationships: ensuring that we are honest and do what we sayweregoing to do.

• Grit Towinwe need to want it. Every team member needs to be able to jump in and help at every turn. Whetheritsstaying late to help a colleague or customer orfindinga better process and making sureitscommunicated cross-functionally. You justhave todo it and love itand never stop trying.

• Empathy We need to care about each other about our clients about our business and about the world around us. That might seem like a tall order but if wedontlive in a constant state of empathy if wedontstrive to truly put ourselves in another persons shoes we cannot truly serve the market.

We are at our best when we stay true to our Core Values.Simon Taylor CEO

What We Offer:

Come work for one of CRNs Cloud 100 Companies for 2026. At HYCUyoullhave the opportunity to build your career with a Visionary B2B SaaS company fromGartners Magic Quadrant forBackUpand DataProtection Platforms. HYCU provides an excellent benefits package including Medical Dental Vision Life Insurance 401K match generous time off and more. We offer career development programs and an inclusive global culture. All our employeesparticipatein our equity program.

Pay Transparency

Theanticipatedcash compensation range for this position is$75000 - $105000annually. The cash compensation package includes base salary on-target commission for employees in eligible roles and annual bonus targets under HYCUs bonus plan for eligible addition to cash compensation all roles are eligible toparticipatein HYCUs equity plan and benefits program. Individual compensation packages aredeterminedby a combination of factors unique to each candidate including location level relevant experience and skills. The range displayed on each job posting reflects the minimum andmaximumtarget for the position across all US locations.Actual compensation may deviate from this range based on experienceskillsand qualifications.

Equal Opportunity Employer

HYCU is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of race color religion religious creed national origin ancestry sex pregnancy childbirth or related medical conditions sexual orientation gender identity or expression age disability genetic information marital status military or veteran status citizenship status or any other characteristic protected by applicable federal state or local laws.

Required Experience:

Manager