IT Support Technician–LI Campus

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs libraries classrooms and offices.

• Provides technical support to students faculty and staff for computer hardware software networking classroom technology and AV systems
• Supports the operation maintenance setup and troubleshooting of AV equipment in classrooms meeting rooms event spaces and other shared technology areas
• Prepares supports records edits and posts events as needed ensuring that audio video presentation and conferencing systems are properly configured and functioning
• Assist students faculty staff and presenters with the use of classroom hybrid learning meeting and event technology
• Utilizes ServiceNow to log monitor update and track customer requests incidents and assigned work
• Maintains inventory records for computer lab hardware classroom technology AV equipment software and related supplies
• Participates in local and university-wide IITS projects in coordination with Network Network Security Server AV and other technology teams
• Assists with user training for computer labs classroom technology productivity software AV systems and supported platforms
• Participates in the maintenance of access control and identification systems including Genea access control and user ID cards
• Supports high-stakes examination periods including exam recording assisting with ExamSoft and LockDown Browser and providing technical support at the start and conclusion of exams
• Maintains a professional technology environment and follows university computing policies procedures and support standards
• Prepares and submits monthly status reports as required
• Performs IITS projects and other duties as assigned by the supervisor

Education/Experience

• Associates or Bachelors degree in Information Technology Computer Science or a related field; or equivalent related education and experience

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite including Word Excel PowerPoint Outlook and computer applications used in most levels of instruction.

Certifications/Licensures

• Certification in audio-visual technology or related field.

Travel

• Travel to Other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.