IT Support Technician (Temporary)
Job Location:
Atlanta, GA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
IT Support Technician (Temp)
RCB College Technology Services
Georgia State University - Buckhead Campus
This position is Part-time 29 hours per week
Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU) we value the unique skills perspective talents and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!
WHAT MAKES RCB College Technology Services A GREAT PLACE
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
Classroom AV and Event Support:
Set up operate and troubleshoot classroom AV systems (projectors microphones speakers control panels video conferencing equipment etc.).
Provide on-site support for college events including setup and breakdown of AV and presentation technology.
Assist faculty and presenters with connecting devices launching presentations and resolving real-time technical issues.
Coordinate with event organizers to ensure technology needs are met.
Classroom AV and Event Support
Set up operate and troubleshoot classroom AV systems (projectors microphones speakers control panels video conferencing equipment etc.).
Provide on-site support for college events including setup and breakdown of AV and presentation technology.
Assist faculty and presenters with connecting devices launching presentations and resolving real-time technical issues.
Coordinate with event organizers to ensure technology needs are met.
Classroom AV and Event Support
Set up operate and troubleshoot classroom AV systems (projectors microphones speakers control panels video conferencing equipment etc.).
Provide on-site support for college events including setup and breakdown of AV and presentation technology.
Assist faculty and presenters with connecting devices launching presentations and resolving real-time technical issues.
Coordinate with event organizers to ensure technology needs are met.
Additional Duties
Install configure and maintain computer systems (Windows Mac OS etc.) for faculty staff and student use.
Provide basic printer support (local and network).
Support for digital signage hardware and platform.
Resolve network-based access issues (wired and wireless).
Use the ServiceNow platform to manage and resolve service tickets.
Schedule appointments and follow up to ensure customer satisfaction.
Move set up and break down equipment and peripherals as needed.
Perform other duties as assigned to support the colleges technology needs.
Minimum Hiring Qualifications:
Bachelors degree and two years of related experience or a combination of education and related experience
Preferred Hiring Qualifications:
Experience with enterprise tools (Active Directory Office 365).
Familiarity with cloud-based services and remote support tools.
Experience supporting technology in higher education and instructional environments.
Strong customer service skills especially in high-visibility classroom and event settings.
Willingness to learn new innovative AV and instructional technologies.
Proficiency in PC and Mac environments.
Effective written and oral communication skills.
Problem-solving mindset; ability to work independently and as part of a team.
To be fully considered for this position all candidates must submit the following at the time of submission:
- A complete and accurate GSU application
- Resume
- Finalcandidates must provide three professional references.
#LI-BD1
Required Experience:
IC
About Company
With seven campuses throughout metro Atlanta, the university provides its world-class faculty and more than 51,000 students with unsurpassed connections to the opportunities available in one of the 21st century’s great global cities.
