IT Support Technician

Amentum is seeking IT Support Technicians to support our DHS customer at their regional CONUS and OCONUS facilities.

We are pipelining candidates for a future role in St. Louis MO.

With your fantastic attention to detail and follow-through you will provide Tier 2 IT help desk support assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates Active Directory data encryption and backup software you will make a great addition to our addition to your technical experience you also have exceptional customer service skills and are willing to go the extra mile.

Responsibilities:

• Provide LAN administrator support with the installation configuration and maintenance of network communication devices servers network storage arrays and tape backup units

• Provide support of network attached devices such as computers printers fax machines biometric devices electrocardiograms x-ray machines smart display and sensors. Also provide support of mobile and wireless devices to include smartphones tablets and hotspots

• Assist in testing applying and maintaining server configurations and related security patches as well as maintaining and checking the health of systems and backups to include restore testing

• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets

• Conduct or provide new equipment deployments and/or requested deployment support including installation and maintenance of video teleconferencing infrastructure

• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products

• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Amentum is a global leader in advanced engineering and innovative technology solutions trusted by the United States and its allies to address their most significant and complex challenges in science security and sustainability. Our people apply undaunted curiosity relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety collaboration and well-being are integral to success.Headquartered in Chantilly Virginia we have approximately 50000employees in more than 70 countries across all 7 continents.

Minimum Requirements:

• Associates Degree and at least 1 year of IT help desk support experience

  • Or High school diploma/GED and at least 3 years of IT help desk support experience

• Hands-on experience with providing network computer server device imaging/encryption mobile server and backup support

• Experience using the ServiceNow ticketing system (or similar ticketing system)

• Experience with the Microsoft Windows 11 operating system

• Experience with Microsoft Office365 including Microsoft Teams

• Experience with end-point management and reporting tools (SCCM Bomgar Zscaler and PowerShell scripting)

• Familiarity with the ITIL process

• Good technical writing presentation and documentation skills

• Must be able and willing to perform physically demanding tasks such as bending kneeling stretching crawling lifting or moving up to 50 lbs.

• Must have a valid drivers license access to personal transportation and be able to pass a Motor Vehicle Records check

• Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year)

• Must be comfortable working in a Law Enforcement environment which may consist of locations such as detention facilities prisons or jails

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required forfacility credentials/authorization at this work location.

Preferred Qualifications:

• Prior experience of IT support in an Enterprise environment

• Experience with Windows Server 2019 and Hyper-V

• Experience with InfoBlox and NetBackup

• Experience performing hardware repair of HP computers/printers and Dell servers

• Possesses and applies expertise on multiple complex work assignments which are broad in nature requiring originality and innovation in determining how to accomplish tasks

• Experience evaluating system performance results and recommending improvements or optimizations

• Experience planning and leading technology assignments and projects

• ITIL v4 MCSE A Security Network or other relevant certifications

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities education experience skills internal equity market data applicable collective bargaining agreements and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health dental and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type location and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA) the McNamara-OHara Service Contract Act (SCA) or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race sex sexual orientation pregnancy (including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding) age ancestry United States military or veteran status color religion creed marital or domestic partner status medical condition genetic information national origin citizenship status low-income status or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation or any other protected category under federal state or local law. Learn more about your rights under Federal laws and supplemental language atLabor Laws Posters.