IT Support Technician

The IT Support Technician assists with day-to-day technology support across the organization. This role focuses on workstation setup troubleshooting printer support Microsoft 365 assistance and helping maintain reliable technology operations. This is a hands-on position ideal for someone looking to grow their career in IT while learning business systems and support processes in a fast-paced environment.

• Associate degree technical coursework or equivalent experience preferred
• Information Technology Computer Support or related field preferred
• Equivalent hands-on or self-taught experience welcomed

• CompTIA A (bonus)
• Microsoft Fundamentals certifications
• Any relevant IT or technical support certification

• 02 years
• Willing to train the right person
• Experience with troubleshooting hardware setup printers or customer support is helpful

• Set up and deploy laptops desktops monitors and office equipment
• Assist users with login issues password resets and troubleshooting
• Install and troubleshoot printers scanners and peripherals
• Support Microsoft 365 Teams and standard office applications
• Maintain inventory records and document completed work
• Assist with workstation moves cabling and equipment organization
• Escalate advanced issues to senior IT staff when needed
• Follow documented procedures and assist with technology projects
• Provide friendly and professional support to employees
• Maintain a willingness to learn new technologies and systems