IT Support Technician III

Arc Technologies Group, LLC

Job Location:

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:IT Support Technician I/II

Employment Type: Contract (FTE W-2 through Arc Technologies Group)
Client: A leading global pharmaceutical company (Fortune 100)
Location: Indianapolis IN (On-site)
Duration:6 Months

Arc Technologies Group (ATG) is a specialized consulting firm supporting life sciences organizations with cloud cybersecurity and digital transformation initiatives in regulated environments. This role is a client-facing staffing engagement; Technicians will be the face of IT working directly with customer resources to address computer issues questions and concerns. Technicians will proactively work with customers to create world class digital user experience whether in the office traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues leveraging data analytics to determine areas of focus and proactively ensure devices meet security standards (patches driver updates supported app levels etc.). . IT On Point technicians are the primary point of contact for hardware operating systems and enterprise applications new hire onboarding accessory assistance and users adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between 3 Indianapolis sites.

Responsibilities:

You will bring your technical and customer experience to troubleshoot technical issues when they arise on-site at various end client locations
With your curiosity of all things technical and willingness to drive change you will work with peers and customers to improve the digital user experience across customer sites.
Working knowledge in the set-up configuration and use of computer hardware software and network including internet security and data privacy principles
Provide onsite IT support for Windows macOS and iOS devices in an enterprise environment.
Serve as a stage one technical resource for employees requiring assistance with hardware software operating systems peripherals and enterprise applications.
Troubleshoot and resolve desktop laptop mobile device printer docking station and connectivity issues.
Support Microsoft 365 applications including Outlook Teams SharePoint OneDrive Word Excel PowerPoint and Azure-based services.
Perform new hire onboarding activities including workstation setup account validation hardware deployment and user orientation.
Ensure endpoint security compliance through patch management software updates driver updates and adherence to corporate security standards.
Proactively identify and remediate potential technology issues before they impact end-user productivity.
Utilize service management tools and data analytics to identify support trends and improve overall service delivery.
Collaborate with infrastructure networking and cybersecurity teams to resolve escalated technical incidents.
Deliver clear and effective communication to both technical and non-technical users.
Assist users with technology adoption initiatives and organizational IT transformations.
Document incidents resolutions and support procedures to improve knowledge sharing and operational efficiency.
Support employees across multiple corporate locations while maintaining a consistent and professional customer experience.
Dagnostic and problem-solving skills with focus on end point devices peripherals and advanced knowledge of all O365 (Word Excel Outlook PowerPoint Azure SharePoint Teams etc.)
Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
Basic understanding of multiple operating systems (Windows Mac iOS)

Minimum Qualifications:

High School Diploma/GED.
Qualified candidates must be legally authorized to be employed in the United States.
Completed at least one relevant certification Microsoft Apple CompTIA or others:
- CompTIA A
- Apple Certified Support Professional
- Microsoft IT Support Specialist Professional Certificate/Other Microsoft Certifications
- Others
Completed Microsoft 365 Fundamentals Certification
Previous Help desk experience
Previous Customer Service experience

Additional Qualifications:

Strong knowledge of computer hardware software configuration networking fundamentals and information security best practices.
Experience supporting Microsoft 365 and enterprise productivity tools.
Working knowledge of Windows macOS and iOS operating systems.
Strong analytical troubleshooting and problem-solving capabilities.
Excellent verbal and written communication skills.
Ability to explain technical concepts to non-technical users.
Additional certifications such as Microsoft Certified IT Professional (MCITP) or similar are a plus.

Core Competencies:

Desktop & Field Support
Windows & macOS Administration
Microsoft 365 Support
Endpoint Management
Hardware Deployment & Maintenance
Incident & Problem Resolution
New Hire Onboarding
Customer Service Excellence
IT Service Management (ITSM)
Security & Compliance Support
Technical Documentation
Cross-Functional Collaboration
Device Lifecycle Management
User Training & Technology Adoption

Benefits:

Medical/Dental/Vision
401K
Paid Time Off

Arc Technologies Group employees are paid on an hourly basis; this is not a salaried position.

What to Expect as a External Contractor:

W-2 Employment: You will be employed by Arc Technologies Group. We handle all payroll tax withholding and employment compliance.
Pre-Employment Requirements: This role requires successful completion of a background check and drug screening as part of our clients Global Screening Standards prior to your start date.
Timekeeping: Hours are submitted weekly through the clients VMS system and approved by your hiring manager or PoC.
Equipment: Client-issued equipment (laptop badges etc.) will be provided as applicable and must be returned at the conclusion of the assignment.
Assignment Extensions: Assignments may be extended based on business need and mutual agreement. Extension decisions are made by the client hiring manager in coordination with the MSP and Arc Technologies Group.
Health Surveillance: Depending on the role the client may require enrollment in specific health surveillance panels (e.g. respiratory lab animal allergy cytotoxic compounds) prior to start.

EEO & Employment Eligibility:

Arc Technologies Group LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. ATG also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.

ATG is an E-Verify employer. This position requires work authorization in the United States.

Who we are:

Arc Technologies Group is a boutique professional services firm focused exclusively on life sciences; including pharmaceutical manufacturing biotech CDMO medical devices and animal health. We deliver technology that actually works for organizations operating in highly regulated environments. Our team brings deep experience in IT/OT convergence cybersecurity digital transformation and compliance-driven technology solutions across the entire life sciences technology space. We are proud to be an approved supplier in clients contingent workforce program and are committed to matching qualified professionals with meaningful contract opportunities at one of the worlds leading pharmaceutical companies.

Required Experience:

Job Title:IT Support Technician I/IIEmployment Type: Contract (FTE W-2 through Arc Technologies Group)Client: A leading global pharmaceutical company (Fortune 100)Location: Indianapolis IN (On-site)Duration:6 MonthsArc Technologies Group (ATG) is a specialized consulting firm supporting life science...