IT Support Technician (Help Desk)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

IT SUPPORT TECHNICIAN (HELP DESK)

SpaceX is looking for an experienced IT Support Technician to deliver enterprise help desk support to SpaceX staff. This team handles the full lifecycle of end-user IT services from onboarding and setup through upgrade installation troubleshooting repair and replacement asset recovery and protection. The work covers computers mobile devices printing and conference room technology in person and remote.
The person in this position must have strong IT technical skills excellent customer service and strong organizational skills. The ideal candidate will be flexible and flourish in a fast-paced environment. They should be a self-starter with the motivation and ingenuity to excel in this position.

RESPONSIBILITIES:

• Provide 1st 2nd and 3rd tier enterprise help desk support to SpaceX employees.
• Manage on-site inventory and the lifecycle of end-user IT assets.
• Procure configure and deploy computer hardware and mobile devices.
• Set up and support workstations for new and existing staff including onboarding and offboarding.
• Troubleshoot software and hardware issues in person and remotely.
• Configure and troubleshoot desktop label and large multifunction printers.
• Support end-user network connectivity including wired wireless and remote access.
• Support conference room and audio-visual setups.
• Improve help desk workflows working with IT engineering and other teams to resolve complex issues.
• Write instructional documentation and explain technical issues in terms non-technical people can understand.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 1 years of professional experience building deploying and troubleshooting computer systems hardware printers software and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

PREFERRED SKILLS AND EXPERIENCE:

• Experience supporting macOS iOS and Linux environments.
• Technical certifications (for example A Network or MCSE).
• Working knowledge of audio-visual and conference room equipment.
• Comfortable supporting business-critical systems with a sense of urgency appropriate to the work.
• Able to work independently while staying patient through constant interruptions.
• Excellent written verbal and phone communication skills.

ADDITIONAL REQUIREMENTS:

• Must have a valid drivers license.
• Must be willing to work all shifts overtime and/or weekends as needed.

COMPENSATION AND BENEFITS:

Pay Range:

IT Support Technician/Level 1: $29.00 - $35.00/hour
IT Support Technician/Level 2: $34.00 - $40.00/hour
IT Support Technician/Level 3: $38.00 - $45.00/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.