IT Support Technician
Job Location:
Framingham, MA - USA
Monthly Salary:
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Job Summary
FRAMINGHAM PUBLIC SCHOOLS
IT Support Technician
Department ofTechnology
2026-2027 School Year
POSITION SUMMARY
The Support Technician I provides vital Level 1 technical support for software hardware operating systems and network infrastructure to all district users by diagnosing and resolving technical challenges. Under the direction of the Director of Operational Technology this role ensures clear user-friendly communication of technical solutions delivers on-site and remote troubleshooting manages hardware deployment lifecycles and maintains comprehensive technology inventories. By maintaining an optimized reliable technology landscape this position directly ensures a high-quality environment for instructional and administrative success. This commitment aligns with Framingham Public Schools high expectations for achievement equal access to culturally responsive quality instruction academic proficiency for all students and a sense of belonging for all subgroups within our schools.
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OUR MISSION
Framingham Public Schools (FPS) is committed to excellence for all students and to creating a workforce that reflects our communitys rich racial linguistic and cultural diversity. Guided by our mission to empower free-thinking responsible citizens we value inclusion equity and cultural responsiveness in all we do. FPS strives to provide a safe and welcoming environment where every student and staff member can thrive. We actively seek educators and staff who are committed to antiracism social justice and civic engagement. We strongly encourage applications from individuals with disabilities and from members of historically underrepresented groups.
Framingham Public Schools is an Equal Opportunity Employer committed to building a culturally responsive antiracist and inclusive community where all individuals are valued respected and supported to thrive.
ABOUT FRAMINGHAM
Framingham Massachusetts is a vibrant and diverse suburban community located 20 miles west of Boston serving as a major hub in the MetroWest area. It successfully blends urban convenience with the comfort of New England neighborhoods characterized by cultural diversity and a strong community spirit.
A key asset is the Framingham Public School system which is committed to equity inclusion and student success across its nine elementary schools three middle schools and Framingham High School. The district is recognized for its dual language programs comprehensive special education services and dedication to serving a diverse student population preparing all learners for college and careers.
Framingham is also home to Framingham State University and offers abundant outdoor opportunities including Cushing Memorial Park and Callahan State Park. With its blend of educational resources accessibility and dynamic community life Framingham is a welcoming place to live and grow.
CERTIFICATES LICENSES REGISTRATIONS
- None
TRAINING AND EXPERIENCE
Framingham Public Schools seeks candidates whose background teaching or service has prepared them to contribute to our commitment to diversity inclusion and belonging in all aspects of education.
- Educational Requirement: An Associates Degree in Information Systems Computer Science or a structurally related technology discipline is preferred.
- Professional Experience: Minimum of two (2) years of successful experience in a technical support helpdesk or desktop operations position preferably within an educational or high-volume public sector setting.
- Language Proficiency: Bilingual proficiency in Spanish and/or Portuguese is preferred.
SKILLS AND ABILITY
To perform this job successfully an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge skills and abilities required:
Hardware & OS Diagnostic Literacy: Comprehensive knowledge of troubleshooting repairing and optimizing end-user devices including Chromebooks laptops desktops tablets and specialized interactive AV equipment.
Ticketing & System Workflow Management: Ability to accurately log track prioritize and close out incidents within an enterprise IT HelpDesk ticketing database system while meeting strict service level expectations.
Deployment & Imaging Architectures: Competence utilizing enterprise device deployment tools systems configuration networks and operating system imaging software.
Clear Technical Communication: Exceptional verbal and written communication skills; ability to translate complex technical diagnostics into clear user-friendly solutions for non-technical staff.
Software & Platform Competency: Proficient administration skills within Google Workspace for Education enterprise cloud platforms and basic local area network (LAN) structures.
Organization & Time Management: Strong organizational capacities to prioritize assignments independently manage field dispatch times and execute hardware inventories across multiple sites.
Interpersonal & Relationship Building: Positive interpersonal skills to build collaborative trust-based relationships with students district staff and tech colleagues.
Security & Regulatory Alignment: Strict commitment to performing all duties in absolute compliance with district technical standards IT security profiles data privacy laws (FERPA/COPPA) and local policies.
Cultural Proficiency: Demonstrated capacity to support and interact with a diverse workforce student body and community in an equitable inclusive and culturally proficient manner.
Resilience & Professional Composure: Ability to maintain a polished customer-centric approach professional composure and solution-focused mindset when addressing high-stakes or unpredictable technology failures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar related or a logical assignment to the position.
I. End-User Technical Support & Diagnostics
Analyzes researches and resolves Level 1 technical support tickets regarding hardware failures operating system errors and software issues across district Chromebooks laptops and desktops.
Resolves connectivity operational and integration barriers for network peripherals including printers copiers classroom projectors and document cameras.
Conducts timely field-support dispatches to various school facilities delivering immediate on-site remediation or administering remote-control desktop support depending on issue severity.
Delivers patient one-on-one technical coaching and guidance to district educators and support staff during hardware and software updates.
II. Device Deployment & Asset Management
Coordinates the setup system imaging configurations and physical distribution of incoming or reallocated district technology assets.
Conducts regular physical and digital hardware/software inventory updates compiling data to verify licensing compliance and hardware status reports.
Executes routine break/fix physical hardware repairs on end-user machines replacing cracked displays failing batteries keyboards and internal boards.
III. IT Strategy Standards & Collaboration
Enters complete methodical documentation notes for all customer problems and resolutions inside the district tracking platform to guarantee long-term data trends are captured.
Collaborates closely with senior network administrators engineers and support specialists within the Operational Technology team to resolve systemic issues.
Adheres strictly to established IT strategies procurement rules data security regulations and operational standard operating procedures dictated by department leadership.
Other duties as assigned by the Director of Technology.
PHYSICAL WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility Navigation & Travel: Demands high physical activity. Requires frequent movement between distinct classrooms computer labs storage hubs and offices across multi-floor environments. Continuous travel between district school facilities is mandatory; must operate a motor vehicle safely.
Stationary Tasks: Frequently remains in a stationary configuration for extended periods when working at standard desk configurations repairing small device parts or inputting data into ticketing interfaces.
Sensory Requirements: Must possess clear close-range color and depth vision to safely inspect micro-electronic circuitry manipulate fine wiring harnesses configure display settings and evaluate digital text displays continuously.
Communication: Must communicate effectively clearly and precisely with students staff administrators and tech partners in person via email and on the telephone.
Manual Dexterity & Technology: Continuous use of hands to finger handle feel and manipulate; high fine-motor dexterity required to safely run precision hand tools pull network cables detach fragile device enclosures and type on standard interfaces.
General Physical Strength: Regular requirement to perform moderate physical labor; must possess the capability to lift slide reposition and carry technology equipment and bulk device shipments weighing up to 2530 lbs frequently.
Working Environment: Operates inside varied climate-controlled offices standard school settings active classrooms and equipment storage centers. Subject to normal computer operational noise and frequent peer disruptions.
Technical Safety Compliance: Expected to adhere to proper safety guidelines when operating technical tools managing industrial charging carts and running equipment wires to prevent workplace tripping hazards.
Interaction & Focus: Must interact routinely with diverse stakeholders balance multiple rapid service tickets simultaneously and maintain strict focus on structural data security amid frequent field interruptions.
Behavioral Resilience & Composure: Capacity to remain calm objective customer-focused and professional when exposed to urgent operational timeline drops catastrophic hardware failures during instruction hours or demanding user workloads.
REPORTS TO
- Director ofTechnology (and/or designee)
- The performance of this job will be evaluated as per the FraminghamSchool Committee Contract.
SUPERVISORYRESPONSIBILITIES
- None
FAIR LABOR STANDARDS ACT (FLSA) CLASSIFICATION
This position is classified as Non-Exempt (Hourly).
TERMS OF EMPLOYMENT
Covered under the FraminghamSchool CommitteeContract.
- Work-Year:260 days (Twelve-Months)
The District reserves the right to transfer personnel as needed.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Framingham Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Framingham Public Schools complies with applicable state and local laws governing nondiscrimination in employment in every location in which the District has policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Framingham Public Schools expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability ancestry marital status or veteran status.
The Framingham Public Schools prohibit sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at the Framingham Public Schools School Committee website.Framingham Public Schools Nondiscrimination Notice.
Revised 2026
Required Experience:
IC
