IT Support Technician

Aerometals is looking to add the following position:

IT Support Technician

Pay range: $30 - $37 hourly

Schedule: Monday - Thursday 7:00am - 4:30pm & Friday 7:00am - 12:00pm

Aerometals is seeking a versatile IT Support Technician to join our IT department. This position is ideal for someone who enjoys wearing many hats and working in a fast-paced environment. The successful candidate will be a proactive problem solver who enjoys helping people learning new technologies and taking ownership of a wide variety of IT responsibilities. If you are looking to assist with desktop support servers Microsoft 365 cybersecurity and IT projects this is a job for you. This position will offer an excellent opportunity to expand you technical skills while making a meaningful impact to the Aerometals team!

The ideal candidate should be able to demonstrate the ability to:

• Provide first and second-level technical support to approximately 180 employees.
• Troubleshoot windows desktop and laptop issues.
• Resolve hardware software networks and application issues.
• Install configure and maintain PCs printers mobile devices and peripherals.
• Document issues and resolution in the help desk system.
• Maintain user access to business applications.
• Process new hire transfer and termination requests.
• Configure email accounts security groups and permissions.
• Create modify and disable user accounts in Active Directory and Microsoft 365.
• Assist with administration of: Windows Server Active Directions Group Policy Hyper-V Microsoft 365 File and printer servers DNS/DHCP and backup systems.
• Manage software licensing.
• Prepare and deploy computers.
• Maintain IT inventory and coordinate hardware repairs and warranty services.
• Assist with cybersecurity initiatives Windows updates and patches endpoint protection security best practices and awareness efforts.
• Participate in a variety of IT projects including PC refreshes networks upgrades server migrations office technology improvements and process automation.

Qualification Requirements:

Education: Associates in Information Technology or equivalent experience

Skills:

• Excellent verbal and written communication.
• Ability to prioritize multiple tasks independently.
• Familiarity with supporting Windows 10/11.
• Basic networking knowledge (TCP/IP DNS DHCP).
• Familiarity with Active Directory and Microsoft 365.
• Ability to lift up to 40 pounds crawl under desks and be in server rooms as necessary.
• Experience with Hyper-V Manager PowerShell SQL Server SharePoint JobBOSS and/or remote support tools is a plus.

Experience: 3 years in IT support

Training: On the job training.

Aerometals is proud to offer its employees the following benefits:

Health & Wellness

• Full medical coverage for employees with generous contributions toward family plans
• 100% company-paid long-term disability insurance
• Dental and vision plans with shared premiums
• Employee Assistance Program (EAP) offering confidential support for lifes challenges
• Health and wellness reimbursement plan

Financial Security

• 401(k) retirement plan
• Aflac supplemental insurance
• Flexible Spending Account (FSA) to manage healthcare and dependent care costs
• Growth development and pathways for advancement
• Relocation assistance
• Tuition reimbursement

Time Off & Work-Life Balance

• Generous vacation days paid holidays and sick leave
• Annual holiday office closure so you can truly unplug and recharge

About Us:
Aerometals Inc. of El Dorado Hills California is a veteran of commercial and military aerospace manufacturing founded in 1984. We offer a full range of production services including CNC machining and turning sheet metal fabrication welding assembly autoclave and precision assembly. Aerometals has significant experience manufacturing critical application militarized components to OEM engineering data for use on many fixed wing aircraft and helicopters. Customers include the US Military Boeing Lockheed Sikorsky etc.

With over 175 skilled professionals in 150000 sq. ft. of space Aerometals offers competitive salaries exceptional benefit packages and believes in a true work-life balance. The company has very low employee turnover. With a 3-year backlog in contracts we are looking to expand.

Equal Opportunity Employer Statement:

Aerometals is an Equal Opportunity and Affirmative Action employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy veteran status or any other protected characteristic as outlined by the federal state and/or local laws.

Aerometals as a federal contractor encourages protected veterans and individuals with disabilities to apply.

EEO Statement listed in ad. People with disabilities who need assistance navigating the site may request assistance by calling Human Resources at or via email at