IT Support Technician

Summary of Position

• Provide friendly practical support for computers monitors docking stations printers scanners phones fax machines and other desk hardware.

• Provide technical support to employees or customers via phone email or in person

• Maintain accurate notes on issues fixes equipment changes and recurring problems

• Escalate issues appropriately when a problem requires deeper vendor or leadership involvement

• Set up new user accounts systems and equipment (computers printers mobile devices)

• Assist with maintaining the asset management program

• Assist with HIPAA compliant equipment destruction

• Assist with network troubleshooting including connectivity and security issues

• Assist with routine system maintenance upgrades and backups

• Ensure compliance with IT policies security standards and procedures

• Train users on basic IT functions and best practices

• Establish and maintain good relationships with clients and colleagues

• Other duties as assigned

• Strong knowledge of Windows and Microsoft 365

• Basic understanding of networking (TCP/IP DNS DHCP VPNs)

• Familiarity with hardware troubleshooting and repair

• Experience with helpdesk or ticketing systems

• Excellent problem-solving and analytical skills

• Strong communication and customer service skills

• Ability to work independently and as part of a team

• 1-3 years of IT support help desk desktop support field technician or related experience

• Working knowledge of Windows computers user accounts printers scanners fax machines VOIP phones and other common office equipment.

• Basic networking knowledge

• Experience with remote support tools

• Ability to lift and move typical office technology equipment as needed

• Valid drivers license and ability to travel between offices as needed

• Experience with NextGen EHR System preferred but not required

Why Youll Love Working Here:

• Competitive pay

• Medical dental and vision insurance

• Employer Covered life insurance short-term disability and long-term disability

• Paid time off and holidays

• Retirement plan with company match

• Supportive team environment

• Opportunities for growth and development