IT Support Technician

IT Support Technician

Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty staff and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus.

Key Responsibilities

• Provide Tier 1 support for computers printers classroom technology and software.
• Troubleshoot hardware software account access and password issues.
• Document and manage requests through the IT ticketing system.
• Escalate complex issues to appropriate IT staff.
• Assist with setup maintenance and support of university technology.
• Deliver support in person by phone and remotely.
• Collaborate with IT team members and contribute to process improvements.
• Work occasional evenings and weekends as needed.

Qualifications

• Associate degree or 2 years of related IT support experience.
• Strong customer service and communication skills.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft 365 and common desktop technologies.
• Ability to troubleshoot technical issues and manage multiple priorities.

Preferred

• Associate degree in Computer Science or related field.
• Dell certification or similar technical certifications.
• Experience with remote support tools AV/classroom technology and account management systems.

• Competitive salary and comprehensive benefits package including health dental and vision insurance
• Retirement savings plan with employer match
• Tuition remission benefits
• Paid time off and holidays
• Opportunities for professional development and training
• A supportive and collaborative work environment
• Access to campus amenities cultural events and recreational facilities

Why Join Us

St. Ambrose University and its affiliate campuses including Mount Mercy University in Cedar Rapids Iowa are an inclusive Catholic and diocesan community of learners. Together we empower all members of our community to act courageously to seek wisdom through faith and reason to work for justice and mercy and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.

How to Apply:

Interested individuals should apply online at by submitting a letter of application resume and contact information for three professional references. Applications will be reviewed on a rolling basis until the position is filled. #HEJ

Required Experience:

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