IT Support Technician 2 LI Campus

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs libraries classrooms and offices.

• Provides technical support to students faculty and staff for computer hardware software networking classroom technology and AV systems.
• Supports the operation maintenance setup and troubleshooting of AV equipment in classrooms meeting rooms event spaces and other shared technology areas.
• Prepares supports records edits and posts events as needed ensuring that audio video presentation and conferencing systems are properly configured and functioning.
• Assists students faculty staff and presenters with the use of classroom hybrid learning meeting and event technology.
• Utilizes ServiceNow to log monitor update and track customer requests incidents and assigned work.
• Maintains inventory records for computer lab hardware classroom technology AV equipment software and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network Network Security Server AV and other technology teams.
• Assists with user training for computer labs classroom technology productivity software AV systems and supported platforms.
• Supports administrative technology needs including the creation of forms and workflows in systems such as Qualtrics and DocuSign.
• Manages the maintenance of access control and identification systems including Genea access control and user ID cards.
• Manages the LI Campus Zoom phone system for Adds Removes and changes.
• Manages high-stakes examination periods including exam recording assisting with ExamSoft and LockDown Browser and providing technical support at the start and conclusion of exams.
• Maintains a professional technology environment and follows university computing policies procedures and support standards.
• Prepares and submits monthly status reports as required.
• Performs IITS projects and otherduties asassigned by supervisor.

Education/Experience

• Bachelors degree in Information Technology Computer Science or a related field; or at least two years of related education and experience.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite including Word Excel PowerPoint Outlook and computer applications used in most levels of instruction.
• Strong customer service orientation and communication skills with the ability to support non-technical users.
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks and collaborate effectively across teams.

Travel

• Travel to other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.