IT Support Specialist

About Double E

Double E is a global manufacturing company with more than 50 years of innovation behind us and is proud to be a trusted name in web handling and converting. Headquartered in West Bridgewater MA with Production Plants across North America and Italy we build high-performance equipment and engineered solutions that keep modern manufacturing moving. Our productsfrom core chucks and shafts to safety chucks rollers web guides and material handling systemshelp customers boost speed improve safety and solve tough production challenges across packaging tissue labels film and more.

If youre excited by real world engineering hands on problem solving and the chance to help shape whats next Double E is a place to build an impactful career.

Learn more about Double E and all our product offerings here.

About the role

Double E Group is seeking a motivated and customer-focused IT Support Specialist to join our Information Technology team. You will provide day-to-day technical support for employees while assisting with key IT infrastructure security and modernization initiatives across the organization. The ideal candidate is a hands-on problem solver who enjoys helping users improving processes and contributing to projects that strengthen the companys technology environment.

This is a full-time onsite position located in West Bridgewater Massachusetts.

What youll do

• Provide Tier 1 and Tier 2 technical support for employees.
• Troubleshoot hardware software printers scanners mobile devices and peripherals.
• Support Microsoft 365 applications including Outlook Teams OneDrive and SharePoint.
• Assist users with account access password resets and MFA enrollment.
• Support employee onboarding and offboarding activities.
• Maintain accurate hardware software and IT asset inventories.
• Assist with implementation and management of RMM antivirus and EDR solutions.
• Support various migration and updates our IT infrastructure with a strong focus in strengthening our security protocols.
• Document systems procedures and support processes.
• Coordinate with vendors managed service providers and third-party support organizations.
• Assist with ongoing IT projects and technology deployments.
• Occasional travel to company locations may be required

About You

• 13 years of IT support help desk desktop support or technical support experience.
• Strong troubleshooting skills in Windows environments.
• Previous migration and servers upgrade experience required. Experience supporting Microsoft 365 applications and services.
• Basic understanding of networking concepts computer hardware and mobile devices.
• Strong customer service communication and organizational skills.
• Ability to manage multiple priorities and work independently when needed.

Bonus Points

• Experience with Microsoft Entra ID (Azure AD) endpoint management platforms RMM tools antivirus and EDR solutions.
• Have and entrepreneurial spirit and desire to work in a complex manufacturing work environment.
• Previous support with multi-site and/or global business environments.