IT Support Specialist Syracuse, NY

SGI Global is seeking an IT Support Specialist to provide information technology support services for the U.S. Attorneys Office (USAO) Northern District of New York.

The primary purpose of this position is to provide day-to-day technical support to end users by installing maintaining troubleshooting and repairing computer hardware software and peripheral equipment. The IT Support Specialist will assist with desktop support user account management equipment deployment network connectivity and other IT-related functions to ensure uninterrupted operations for the USAO.

Job Duties

• Provide desktop and end-user technical support to USAO personnel in person by phone email and through the help desk ticketing system.
• Install configure maintain troubleshoot and repair desktop computers laptops printers scanners copiers telephones mobile devices video conferencing equipment and other IT hardware.
• Diagnose and resolve hardware software operating system network and peripheral device issues.
• Install software updates security patches and operating system upgrades.
• Configure and support user accounts including password resets and account maintenance.
• Assist with setup configuration and troubleshooting of network equipment and connectivity issues.
• Perform routine maintenance and inventory management of IT assets and equipment.
• Support office relocations by installing and configuring computer workstations and related equipment.
• Assist with electronic records management and the secure disposal of electronic media.
• Provide user orientation and training on hardware software and standard office technology.
• Identify recurring technical issues and recommend process improvements.
• Maintain accurate documentation of work performed and support activities.
• Perform other IT support duties as assigned.

Qualifications

• Bachelors degree in Information Technology Computer Science or a related field.
• Minimum of three (3) years of professional experience providing general IT support.
• Experience installing configuring troubleshooting and maintaining desktop hardware software and peripheral devices.
• Working knowledge of Microsoft Windows operating systems.
• Proficiency with Microsoft Office applications including Word Excel PowerPoint Outlook Teams SharePoint and Adobe Acrobat.
• Experience supporting printers scanners mobile devices and other office technology.
• Working knowledge of Windows Server and Apple iOS is preferred.
• Excellent customer service communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• U.S. Citizenship required.
• Ability to obtain and maintain a DOJ Public Trust background investigation.

SGI Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Required Experience:

IC