IT Support Specialist

We are seeking a dependable and technically skilled IT Support Specialist to provide end-user support and ensure the smooth operation of IT systems across the organization. This role involves troubleshooting technical issues maintaining systems and delivering high-quality support services in a fully remote environment. The ideal candidate has strong problem-solving abilities excellent communication skills and a customer-focused mindset.

• Provide first-level and second-level technical support via phone email chat and ticketing systems.
• Troubleshoot and resolve hardware software and network-related issues efficiently.
• Install configure and maintain operating systems applications and user devices.
• Manage user accounts permissions and access controls in accordance with security policies.
• Monitor system performance and proactively identify potential issues.
• Escalate complex technical problems to appropriate teams when necessary.
• Document incidents resolutions and technical procedures in knowledge base systems.
• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment.
• Support remote access tools VPNs and cloud-based systems.
• Ensure compliance with IT security standards and best practices.

• Associates or Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
• 25 years of experience in IT support help desk or technical support roles.
• Strong knowledge of Windows macOS and common business applications.
• Familiarity with networking fundamentals (TCP/IP DNS DHCP VPN).
• Experience with ticketing systems (e.g. ServiceNow Zendesk Jira Service Management).
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication abilities.
• Relevant certifications such as CompTIA A Network or Microsoft certifications are a plus.
• Ability to work independently and collaboratively in a remote environment.

• Technical Troubleshooting
• Customer Service & Communication
• Problem-Solving
• Attention to Detail
• Time Management & Prioritization
• Adaptability in Remote Work Environments

• Flexible remote work environment
• Competitive hourly compensation
• Opportunities for certification and career advancement
• Supportive and collaborative team culture
• Access to modern tools and technologies