IT Support Specialist

Location: Phoenix AZ (Travel between corporate and clinic locations as needed)
Employment Type: Full-Time

At Red Mountain Weight Loss we are committed to changing lives through exceptional patient care and innovative healthcare solutions. Our success is built on a culture of excellence collaboration and service known as The Red Mountain Way.

The Red Mountain Way defines how we treat our patients team members and business partners. It serves as the foundation of our culture and reflects our commitment to delivering exceptional service and support in every interaction.

As we continue to grow we are seeking a talented and customer-focused Information Technology Support Specialist to join our Technology team.

The Information Technology Support Specialist is responsible for delivering exceptional technical support and customer service to team members across corporate offices clinics and remote locations. This role serves as a key member of the Technology team providing frontline support for end-user devices enterprise applications networking equipment and business-critical systems.

The ideal candidate is a proactive problem solver with strong technical skills a customer-first mindset and a passion for technology. This position works closely with Technology Operations Clinical and Administrative teams to ensure technology systems remain secure reliable and optimized to support both patient care and business operations.

• Provide technical support via phone email remote support tools and in-person assistance.
• Troubleshoot and resolve hardware software connectivity and application issues.
• Deliver exceptional customer service while ensuring timely resolution of support requests.
• Educate users on supported technologies systems and IT best practices.
• Document incidents requests and resolutions accurately.

• Deploy configure maintain and support Windows and Mac computers laptops mobile devices printers and peripherals.
• Support employee onboarding workstation deployments equipment replacements and user provisioning.
• Install operating system updates software applications and security patches.
• Assist with hardware lifecycle management and asset tracking.

• Support Microsoft 365 technologies including Outlook Teams SharePoint OneDrive Intune and Entra ID.
• Assist users with productivity and collaboration tools.
• Support business-critical applications used throughout the organization.

• Troubleshoot workstation printer wireless VPN and network connectivity issues.
• Assist with installation maintenance and support of networking infrastructure.
• Support firewalls switches wireless access points and related technologies.
• Help maintain system availability and operational reliability across all locations.

• Support endpoint security and organizational cybersecurity initiatives.
• Assist with user access management and identity management processes.
• Ensure compliance with company policies and healthcare regulations including HIPAA requirements.
• Escalate security concerns and operational risks appropriately.

• Maintain accurate technical documentation inventories configurations and procedures.
• Update knowledge base articles and support documentation.
• Participate in technology deployments and continuous improvement initiatives.
• Assist with IT projects and strategic technology initiatives as assigned.

• Travel between corporate and clinic locations as needed.
• Participate in occasional after-hours support activities.
• Perform other duties as assigned.

• High School Diploma or equivalent required.
• Associates or Bachelors degree in Information Technology Computer Science or related field preferred.
• 13 years of professional IT support help desk desktop support or systems administration experience.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware software and connectivity issues in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and support requests simultaneously.
• Commitment to continuous learning and professional development.

• Microsoft 365 Administration
• Microsoft Intune
• Microsoft Entra ID
• Windows and macOS Support
• Endpoint Management
• TCP/IP DNS DHCP VPN and Wireless Networking
• Hardware and Software Troubleshooting
• Active Directory and Identity Management Concepts
• Technical Documentation

Required Experience:

IC