IT Support Specialist
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Redwood Materials
Redwood is localizing a global battery supply chain that seamlessly integrates recovery reuse and recyclingkeeping critical minerals in circulation and driving the energy transition. Founded in 2017were delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time all from batteries we already have.
Position Summary:
Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices software accounts and workflows. They will work with and receive ticket escalation from their peers on the support team and they will utilize the IT helpdesk ticketing system for issue intake documentation and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities mobile as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.
Essential Duties and Responsibilities
- Enterprise endpoint support laptop and desktop management domain accounts software support printers
- Manufacturing support Supervisory Control and Data Acquisition (SCADA) devices Human-Machine Interfaces (HMIs) process cameras label printers barcode scanners.
- Provision maintain and support Windows MacOS Linux iOS and Android based systems and devices
- Manufacturing Execution System (MES) Process development & support
- Thorough troubleshooting documentation and resolution of support issues and processes
- Escalation of trouble tickets to other support teams
- Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
- Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
- Serve as the lead on enterprise projects involving IT including construction equipment moves and new technology implementations.
- Configure and define IT services utilizing technologies like Microsoft Active Directory Group Policies Microsoft Entra inventory and warehouse system mobile device and endpoint management and more.
Skills Knowledge and Abilities
- 1 years in an enterprise IT Support related role
- Supporting HMIs label printers scanners and other process support equipment
- IT Desktop Support Active Directory Microsoft Azure Windows MacOS Linux
- Excellent customer service attitude and self-motivation
- Desire to learn and grow along with the company
The position is full-time. Compensation will be commensurate with experience.
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Required Experience:
IC
About Company
Redwood creates a closed-loop, domestic supply chain by recycling and refining lithium-ion batteries and remanufacturing anode and cathode components.
