IT Support Specialist

Were Hiring: IT Support Specialist $31.84/hour Amazing Benefits!

Location: 1307 S. 900 W. SLC UT Type: Full-Time FLSA: Non-Exempt

Utah Community Action (UCA) is seeking a customer-focused solutions-driven IT Support Specialist to provide frontline technical support to employees throughout the agency. This role is ideal for someone who enjoys troubleshooting teaching others and ensuring technology runs smoothly in a mission-driven environment.

What Youll Do

As a member of our IT team you will:

• Respond to and resolve helpdesk tickets emails phone calls and Microsoft Teams requests.
• Troubleshoot hardware software network and mobile device issues.
• Configure and deploy laptops printers phones and other technology equipment.
• Create modify reset and disable Active Directory user and computer accounts.
• Support Microsoft Windows 11 Microsoft 365 applications Chrome remote access tools antivirus software and mobile device management solutions.
• Train employees on technology systems and best practices.
• Maintain IT inventory and equipment checkout processes.
• Develop and publish knowledge base articles to help staff resolve common technical issues.

What Were Looking For

The successful candidate will demonstrate:

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Professionalism sound judgment and the ability to work effectively with diverse populations.
• Flexibility accountability confidentiality and a team-oriented mindset.
• The ability to manage multiple priorities while meeting deadlines.

Required Qualifications

• High School Diploma or GED.
• Minimum one year of helpdesk or technical support experience.
• CompTIA A certification.
• Valid drivers license.

Work Environment & Physical Requirements

This position primarily works in an office environment with occasional visits to classrooms and agency locations. Duties may require sitting for extended periods occasional driving lifting up to 50 pounds and periodic bending kneeling climbing crawling and equipment setup.

Additional Requirements

Employment is contingent upon successful completion of a background check drug screening sex offender registry check child abuse/neglect check and all applicable Head Start health requirements. Employees must follow all Utah Community Action personnel policies and perform other duties as assigned.

Pay & Perks

• $31.84/hourly
• Medical Dental and Vision Insurance
• HSA with up to $2500 match Telehealth access
• 401(k) with 5% company match
• 11 Paid Holidays Paid Winter Break (Christmas-New Years)
• 192 PTO hours annually Weekly Paid Self-Care Hour
• Life & Disability Insurance EAP and more!

If youre passionate about technology and enjoy helping others succeed wed love to hear from you. Apply today and make a difference through technology at Utah Community Action.

Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a persons protected status such as race color national origin religion age (40 and over) physical or mental disability genetic information veteran military service gender sex (including conditions of pregnancy) marital status familial status sexual orientation gender identity or any other protected- group status.

Required Experience:

IC