IT Support Specialist

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System Requirements

The Berkshire District Attorneys Office seeks a highly reliable IT Support Specialist. This role focuses on supporting desktop devices (workstations laptops printers peripherals) and delivering essential end-user training.

Manage user accounts via Active Directory and Exchange Admin Center.

Provide Windows 11 and Office 365 training and troubleshooting.

Build maintain and deploy desktop/laptop system images.

Maintain security compliance through system patching and antivirus maintenance (Ivanti/Symantec).

Handle procurement installation and deployment of new computer equipment.

Diagnose and resolve hardware software and network connectivity issues.

Coordinate with LAN/WAN administrators to resolve network problems.

Manage track and order hardware/software assets and IT supplies.

Deliver courtroom media presentation support in partnership with the Communications Specialist.

Facilitate virtual meetings using Zoom Microsoft Teams and WebEx.

Assist with digital document management file archiving and automated forms projects.

Create update and maintain internal IT documentation and procedures.

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Minimum 2 years of relevant IT support experience.

Proven track record of excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and collaborate within a team.

Advanced administration of SharePoint Teams OneDrive Planner and Microsoft Lists.

Hands-on experience with multimedia editing software.

Familiarity with virtualization technologies (e.g. VMware).

Technical certifications or college degrees are valued but not required for candidates with equivalent deep technical knowledge.

Must possess a reliable personal vehicle for daily travel.

Ability to work occasional evenings or weekends as required.

Ability to lift move and carry equipment weighing up to 50 lbs.

IT Support Specialist reports to the IT Manager.

Salary: $50000 to $55000

All full-time positions offer a state benefit package that includes medical/dental/vision insurance life and disability insurance retirement plans and paid vacation personal and sick leave and paid parental leave. All job offers are contingent upon successful completion of background positions serve at the pleasure of the District Attorney.

The Berkshire Attorneys Office is an EEO Employer with a firm commitment to diversity equity and inclusion in hiring practices.

Please send cover letter resume and references to