IT Support Specialist

IT Support Specialist

Job Overview
Spendid Farms a forward-thinking leader in sustainable agriculture is seeking a dedicated and technically skilled IT Support Specialist to join our team. This is a full-time position based in our New York New York United States office. The ideal candidate will be the first point of contact for all IT-related queries providing essential technical assistance to ensure our companys operational efficiency. You will be responsible for maintaining our computer systems and networks offering a customer-focused service to all employees and helping to drive our technology-first approach to modern farming.

Responsibilities
* Provide first and second-line technical support to on-site and remote employees troubleshooting hardware software and network issues.
* Respond to manage and resolve IT support requests in a timely and professional manner using our helpdesk system.
* Install configure and maintain computer hardware software systems networks printers and scanners.
* Assist with onboarding new employees by setting up their accounts workstations and providing necessary IT induction.
* Manage IT assets including inventory tracking and procurement of new equipment.
* Contribute to the creation and maintenance of technical documentation user guides and IT policies.
* Support the implementation of new IT projects and system upgrades across the organisation.
* Ensure the security and integrity of our IT infrastructure by adhering to established security protocols.

Qualifications
* Proven experience working in an IT support role or a similar technical position.
* Strong knowledge of Windows and macOS operating systems.
* Proficiency in supporting Microsoft Office 365 and other common business applications.
* A solid understanding of networking fundamentals including TCP/IP DNS and DHCP.
* Experience with helpdesk ticketing systems (e.g. Zendesk Jira Service Management).
* Excellent problem-solving and analytical skills with a keen attention to detail.
* Strong organisational and time-management abilities.
* Exceptional communication and interpersonal skills with a friendly and patient demeanour.
* A degree in Information Technology Computer Science or a related field or equivalent professional certifications (e.g. CompTIA A Network) is desirable.

Benefits
Spendid Farms is committed to the wellbeing of its employees and offers a competitive benefits package. Further details will be discussed during the interview process.