IT Support Specialist

Job Summary

We are seeking a part-time in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues supporting office-based and field employees with computers mobile devices and phones. The position works closely with a Virtual IT Director escalating infrastructure-level issues and assisting as needed.

This is a hands-on service-oriented role focused on practical problem solving in a straightforward IT environment.

Schedule

Part-time: approximately 20 hours per week

Primarily onsite with remote support as needed

Flexible scheduling within 8 AM 5 PM business hours

Key Responsibilities

Provide first line IT support for office and field employees

Troubleshoot desktops laptops printers phones mobile devices and peripherals

Support Microsoft 365 (Outlook Teams OneDrive SharePoint) and common business applications

Set up and deploy equipment for new hires; support onboarding and offboarding

Perform password resets MFA assistance and basic access support

Support desk phones VoIP/softphones voicemail and business mobile phones

Assist field and remote workers with device connectivity and access issues

Maintain endpoint devices install software apply basic updates and track IT equipment inventory

Coordinate with the Virtual IT Director for server network phone system and security issues

Act as on-site hands and eyes for the Virtual IT Director when required

Document common procedures and recurring issues

Scope Clarification

This role focuses on end-user support devices and phones. The Virtual IT Director is responsible for servers networking core phone infrastructure security architecture and IT strategy.

Required Qualifications

13 years of IT support or helpdesk experience

Strong customer-service and communication skills

Experience supporting Windows PCs and common office technology

Familiarity with Microsoft 365 Citrix Cloud-based ERP systems Teams/Zoom.

Experience supporting phones (desk VoIP or mobile)

Comfortable supporting both onsite and remote users

Able to work independently and prioritize requests

Preferred (Nice to Have)

Experience working with a Virtual IT Director or outsourced IT model

Basic understanding of networking and VoIP concepts

IT certifications (e.g. CompTIA A) or equivalent experience

Physical & Work Requirements

Ability to lift and move IT equipment (up to 40 lbs)

On-site presence required for hands-on support

Occasional afterhours or urgent support (infrequent)

Required Experience:

IC