IT Support Specialist Level 1

Position Summary:

Provides technical support for computers and associated networks. Installs troubleshoots services and repairs computers PC software printers cables and network connections.

Reporting Structure

The IT Support Specialist Level 1 will report to the IT Manager.

Shift:

Monday-Friday 7am-3:30pm

Primary Duties & Responsibilities:

• Work closely with the IT Manager on Projects.
• Provides computer hardware and software support. Installs and services software.
• Printer troubleshooting.
• Connect computers and terminals to existing data networks.
• Instructs users in the use of computers and networks.
• Responds to and resolves troubleshooting tickets.
• May be assigned to work on special projects.
• Patching of systems in support of cyber security.
• Some travel between the different PCC sites may be required.
• Other duties as assigned.

Required Skills

• Microsoft Office 365
• Microsoft Software Center / SCCM deployments
• Microsoft Teams
• Windows 10/11/Server OS
• MS Windows Active Directory administration.
• ERP and Ticketing system experience.
• Hardware and software troubleshooting experience.
• Creative problem-solving skills with strong troubleshooting skills.
• Ability to deliver excellent customer service to users with various levels of computer knowledge.
• Ability to take direction well and be a motivated self-starter.
• Must be open and excited to learn new technologies.
• Must have strong communication skills both written and oral.
• Should be customer service-oriented and learn techniques to best serve clients.

Years of Experience

• 1 to 2 Years in related field

Level of Education

• BA or BS in Computer Science or equivalent work experience