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IT Support Specialist
Job Location:
Monthly Salary:
Experience Required:
Posted:
30 August 2026 (16 days ago)
Posted:
Application Deadline:
27 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Join the La Crosse Area Family YMCA and help keep our Y connected!
We are looking for an IT Support Specialist to help support the technology systems and tools that keep our staff members volunteers and programs running smoothly. This full-time position assists with technical support information management software applications network connectivity hardware and software needs documentation and technology inventory across the association.
This is a great opportunity for someone who enjoys solving problems supporting others improving processes and using technology to make a meaningful impact in a mission-driven nonprofit environment.
Responsibilities:
- Provide excellent service and technical support to staff members volunteers and guests.
- Support the Ys internal network software applications desktop hardware peripherals and related systems.
- Assist with troubleshooting maintenance training requests and technology-related questions.
- Help ensure appropriate security practices for information systems agency data and member participant and donor information.
- Support technology inventory including hardware and software procurement record keeping and disposal.
- Create training documentation standard operating procedures and onboarding materials.
- Identify opportunities to improve technology tools systems and processes.
- Participate in staff meetings vendor meetings community meetings and special events as needed.
Requirements
- Bachelors or Associate degree in computer science information management or a related field preferred.
- 1 years of related experience preferred.
- Experience supporting local applications networks security practices and systems preferred.
- Knowledge of Active Directory Microsoft 365 and Windows 10/11 operating systems preferred.
- Ability to troubleshoot computer peripherals including monitors keyboards wireless devices printers and related equipment.
- Knowledge of VOIP phones cloud controller management AV systems and current IT trends is a plus.
- Strong communication skills and the ability to work positively with staff members volunteers and community partners.
- Ability to lift up to 50 pounds and perform physical tasks related to technology setup and support.
Benefits
- Free Y Membership and Y programs
- 100% discount on school-age care
- 12% retirement after 2 years
- Full benefits package including PTO health dental life insurance short-term disability and long-term disability
- Cell phone discounts
- Paid birthday off
- 35% discount on full-time child care center
- Free Employee Assistance Program (EAP)
An Equal Opportunity Employer
