IT Support Specialist (L1Help Desk)

IT Support Specialist (L1/Help Desk)
Location: Winston-Salem NC
Salary: $40000 - $50000 Benefits
Benefits: Medical Simple IRA w/match Holidays PTO
Job Type: Full-Time
Typical Hours: Mon-Fri; 40 hrs. (Flexible)
Start Date: ASAP
Sponsorship not available

IT Support Specialist (L1/Help Desk) Description

Our client a growing North Carolina-based Managed IT Services Provider (MSP) is seeking an IT Support Specialist to join their collaborative this role you will provide Level 1 support to business clients resolving common hardware software Microsoft 365 and end-user issues while escalating more complex problems as needed. This position is fully in-office providing remote help desk support for workstation deployments hardware installations and client onboarding. If youre eager to learn enjoy working as part of a team and want to grow your career with a company that values trust innovation accountability and strong client partnerships wed love to hear from you.

IT Support Specialist (L1/Help Desk) Responsibilities

Respond to client support requests via phone email and ticketing system
Provide Level 1 remote and occasional onsite technical support
Troubleshoot Windows PCs Microsoft 365 printers mobile devices and basic network connectivity issues
Perform password resets user account administration and basic Active Directory support
Configure and deploy workstations laptops and other end-user hardware
Document support requests and escalate complex issues as needed
Assist with new client onboarding workstation deployments and day-to-day technical support

IT Support Specialist (L1/Help Desk) Qualifications

Bachelors degree in an IT field OR 1 years of help desk desktop support or IT support experience required (MSP experience preferred)
Strong Windows 10/11 desktop support experience required
Basic knowledge of Microsoft 365 Outlook Teams and Active Directory required
Excellent communication skills with a strong customer service mindset required