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IT Support Specialist II (#26-17544)
Job Location:
Job Location:
Boulder, CO - USA
Hourly Salary:
USD 33 - 34
Hourly Salary:
Posted:
22 September 2026 (22 hours ago)
Posted:
Application Deadline:
20 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duration: 12 monthspotential to extend
Job Description:
Qualifications:
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement:By applying you acknowledge that AI-assisted tools may be used during hiring.
Job Description:
- Provide desk-side and subject matter expert support for IT related services for employees in an office clinical & research laboratory setting
- Support and troubleshoot system and network issues related to end-user laboratory IT and VoIP equipment according to standard operating procedures
- Recommend and test cost effective technical system improvements
- Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager
- Proactively create corrective and mitigating steps to reduce future incidents and ticket volume
- Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)
- Manage Exchange Online including mailboxes distribution groups calendars
- Collaborate with internal departments to improve/create processes
- Work with internal departments and external vendors to implement new applications services to end uses
- Participate in projects and act as a Subject Matter Expert for key technologies
- Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues
- Assist users with activating and troubleshooting company-owned mobile devices
- Work directly with IT support teams for mission critical issues and adhere to department escalation policy
- Operate desktop imaging solution application packaging and configuration settings
- Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use
- Identify evaluate promote and implement customer support best practices
- Carrying a company issued mobile phone is required
- In partnership with other team members lead the testing configuration installation and repair of IT related equipment
- Assist in configuring and maintaining Active Directory Azure Office 365 and VoIP accounts
- Provide training and mentorship to new IT Helpdesk Technicians
- Decommission hardware
- Configure and troubleshoot network printers
- Able to make some material decisions without consulting manager
- Participate in weekend on-call rotation on an as needed basis
Qualifications:
- Education Level: B.S. or A.D. in Computer Science Software Engineering or equivalent work experience.
- Experience Level: 3 years of relevant experience
- Experience with working in the pharmaceutical industry and regulated environments
- Ability to handle multiple tasks in a fast-paced environment with strong attention to detail
- Expert knowledge of Microsoft Operating systems
- Strong experience working with local Active Directory and Azure
- Ability to present formal and informal training and assistance to end users
- Apple iOS Systems
- Working knowledge of the administration of Microsoft Office 365 application suite
- Ability to find creative and out-of-the-box solutions to incidents and requests
- Ability to provide clear and logical thought processes to identify root causes of incidents
- Expert knowledge in the installation configuration upgrading and troubleshooting hardware and software components
- Experience working with enterprise Anti-Virus technologies such as Trellix
- Able to work with people to establish goals objectives and change management plans
- Experience in installing and configuring Windows based applications using a software distribution tool
- Experience in working with enterprise Mobile Device Management technologies
- Working knowledge and understanding of network technologies such as TCP/IP DNS DHCP VPN routers and switches
- Ability to understand and adhere to systems security and control procedures in accordance with departmental and corporate standards
- Demonstrated skills in time management scheduling and task prioritization to meet deadlines and goals
- Desire to learn new technologies
- Outstanding customer service provider
- Exceptional interpersonal skills for written and face to face communications
- Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting
- Demonstrated project management skills
- Automox SmartDeploy and FreshService experience a plus
- PC support and Mobile support
- Microsoft 365 support
- Experience in Bio Pharma environment
- Does not need much lab experience will mainly focus on end user and desk support** but at least 3 years experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement:By applying you acknowledge that AI-assisted tools may be used during hiring.
Required Experience:
IC
