IT Support Specialist I

Summary

TheClient TechnologyAnalyst Iprovidefirst level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department.

Essential Responsibilities

• Provide help desk support via telephoneinpersonand remoteassistanceto employees.

• Installmodify and repair computer hardware and software.

• Provide services relatedto andtroubleshoot hardwaresoftwareand phone problems.

• Document all support interactions intheservice deskapplication.

• Monitoropen Help Desk ticket requests dispatches andfollowsup with escalated IT personnel to ensure they are addressedin a timely manner.

• Assistin end user training as needed.

• Assistother IT employees in support of problem resolution or product implementation.

• Diagnose and resolve technical hardware and software issues.

• Pick-up deploying and maintenance of hardware sometimes up to35lbs

• Active Directory management

• Mobile Device Management

• Must be able tomaintainaclean and organized workspace

• Must be able to travel between offices in the southern California area

Knowledge and Training

• Experience with PCs printers networking and Microsoft operating systemsincludingknowledge of Active Directory administration functionsWindows 7/10operating systemand basic networking fundamentals.

• Demonstrated in-depth knowledge and technical skills to install troubleshoot and repair computer hardware software and guide end users in the use of software programs.

• Ability to troubleshoot software and hardware problems.

• Ability to communicate effectively both verbally and written.

• Develop andmaintaineffective relationships and provide outstanding customer service internally and externally.

• Ability to work effectively in a team environment.

• Ability to evaluate processes and procedures for continuous process improvement.

• Ability to adapt to and work effectively in afast pacedand changing environment with multiple priorities.

• Basicword processingspreadsheetsand computer software skills.

• Experience applying patches.

• Willberequiredfor afterhours support

Education and Experience

Degreein Information Technology ComputerScienceor similar least ONE yearof direct experience troubleshooting hardware/software issues and installing software patches updates on desktops and laptops desirablebut notrequired.