IT Support Specialist I

The IT Support Specialist position works under the direction of the IT Service Desk Manager and is a hybrid customer service role in the Information Technology department. This position is responsible for providing front-line end user help and support on desktop and laptop computers printers telephony and other related devices software applications and services.

EDUCATION AND QUALIFICATIONS:

• High School Diploma or equivalent is required. Associates degree in a Computer Information Systems or Technology-related field is preferred
• Minimum of 1 year of experience in customer service is required.
• Minimum 1 IT or Microsoft Certification is preferred.
• Foundational knowledge on some or all of the following: end user computing equipment (desktop and laptop computers tablets smartphones printers) Microsoft Windows Microsoft Active Directory Microsoft 365 office applications VoIP and wireless technologies

ESSENTIAL JOB RESPONSIBILITIES:

• Respond to customer help requests via ticketing system telephone email and in person providing resolutions within predefined SLA timeframes
• Install configure and perform minor repairs on various hardware software and peripheral equipment following IT department procedures
• Provision and deprovision computer equipment for new and departing employees
• Learn and participate in the implementation of new and updated technology solutions
• Ensure departmental records are current including hardware and software inventory technical documentation and ticketing system notes and status
• Provide training to end users as required on how to use the company hardware and software
• Escalate to and/or collaborate with other team members to troubleshoot and resolve technical issues
• Recommend new or updated end user technologies and/or deployment processes to improve efficiency enhance user experience or save resources.
• Stay current and knowledgeable on new developments in the areas of responsibility
• Adhere to IT policies and procedures to ensure the integrity security and privacy of all data including PII PHI and PCI in compliance with HIPAA and other laws
• Travel to the various clinical facilities and business office locations as required
• Participate in the on-call rotation to provide after-hours IT support
• Other duties as assigned

SKILLS AND COMPETENCIES:

• Professional with exceptional interpersonal communication and customer service skills
• Ability to multi-task and prioritize work to meet due dates in a changing environment
• Attention to detail and accuracy ability to focus and highly organized
• High ethical standards with ability to work in a confidential manner ensuring information is only shared as appropriate
• IT and workflow troubleshooting and problem-solving skills

EEO Statement:

Gulfside Healthcare Services Inc. is committed to Equal Employment Opportunity (EEO) and complies with all federal state and local laws that prohibit workplace discrimination and unlawful retaliation.

NOTE: This Gulfside Healthcare Services position requires an AHCA Level 2 Fingerprint screening for eligibility through the AHCA Florida Care Provider Background Screening Clearinghouse. Please refer to this link for more information on this:

Required Experience:

IC