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IT Support Specialist, full-time on-site
Job Location:
Job Location:
Grand Rapids, MI - USA
Yearly Salary:
$ 50000 - 55000
Yearly Salary:
Posted:
21 May 2026 (30+ days ago)
Posted:
Application Deadline:
18 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Schedule: Exempt minimum 40 hours per week Monday - Friday 8am - 5pm
Department: IT Department Brio Living Services
This role is on-site in Grand Rapids MI.
What Youll Do:
In this on-site role youll provide hands-on technical support across our organization troubleshooting hardware software and network issues. Youll assist with equipment setup imaging and deployment maintain system standards and collaborate with our technology partners and MSP. This position also includes providing user training managing equipment purchasing and participating in an on-call rotation.
This role is on-site in Grand Rapids MI.
What Youll Do:
In this on-site role youll provide hands-on technical support across our organization troubleshooting hardware software and network issues. Youll assist with equipment setup imaging and deployment maintain system standards and collaborate with our technology partners and MSP. This position also includes providing user training managing equipment purchasing and participating in an on-call rotation.
Key Responsibilities
Help Desk Support and Documentation
- Document and resolve incidents and requests promptly and courteously ensuring exceptional customer service.
- Communicate complex technical issues clearly to users with varying technical knowledge.
- Maintain accurate documentation of the client computing environment.
- Diagnose and repair computing devices and peripherals including PCs printers software installations tablets and smartphones.
- Perform equipment upgrades configuration changes and networking tasks as needed.
- Participate in the on-call rotation schedule.
- Provide support for Microsoft Windows Office 365 Enterprise Suite Apple iOS and Active Directory.
- Offer technical assistance and training for team members on new processes and technologies.
Issue Tracking and Documentation
- Troubleshoot and support network and advanced technology issues.
- Assist and collaborate with third-party MSP and other vendors as needed.
- Support the development and planning of Resident Technology Services.
Communication and Customer Service
- Stay current on technology trends through continued learning networking and professional development.
- Collaborate effectively with IT colleagues and other departments on assigned projects.
- Communicate clearly with end-users providing updates and instructions throughout issue resolution.
The above is a summary of the position it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.
Skills Knowledge and Expertise
- Associate degree in Information Technology or equivalent combination of education and IT work experience.
- Minimum of 2 years of related IT experience preferably in a healthcare setting.
- Experience with Microsoft products including Windows and Office 365 (Word Excel PowerPoint Outlook SharePoint OneDrive OneNote Teams).
- Experience with computer hardware preferably Dell laptops and desktops.
- Experience with Apple smartphones and tablets.
- Knowledge of TCP/IP networking.
- Strong planning and organizational skills with the ability to build and maintain effective working relationships across all levels of the organization.
Benefits
- Career Growth & Development Advance your career with tuition assistance and school scholarships up to $3000 per semester.
- Wellness Program & Reimbursement Prioritize your health and well-being reimbursed 120 a year!
- Competitive Benefits for Full-Time Team Members Enjoy Medical Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
- Retirement Savings Plan Secure your future with employer contributions.
- Generous 6 weeks of Flexible time off per yearplus paid holidays on top of that.
- Team Member Referral Bonus Program Earn $500 when you bring great people to our team!
ACCESSIBILITY SUPPORT
Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability please contact us at
BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation national origin age disability or genetics in accordance with applicable federal state and local laws.
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Required Experience:
IC
