IT Support Specialist

We are actively recruiting an IT Support Specialist to join our growing team!

Are you a tech-savvy problem-solver with a passion for helping others Were looking for an IT Support Specialist to become an essential part of our dynamic team in our Draper UT this role youll provide top-notch technical support to our end users ensuring smooth day-to-day operations while contributing to innovative projects and a collaborative work environment.

WHAT YOULL DO:

• Empower Users: Respond promptly to help desk tickets messages and emails resolving issues related to PCs applications printers faxes and network connectivity.
• Lead & Escalate: Serve as a go-to expert by acting as an escalation point for complex helpdesk challenges.
• Document & Educate: Develop clear user-friendly documentation for common issues ensuring both helpdesk staff and end users have the tools they need.
• Leverage your Expertise: Utilize your advanced knowledge of Microsoft Windows Microsoft Office and Active Directory to manage user accounts permissions and email configurations.
• Hardware & Software Management: Install and replace hardware and software across multiple locations apply security patches and manage company assets with precision.
• Plan for Success: Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves.
• Support Remote Users: Assist team members working in other offices with accessing essential technology and provide solutions for portable and handheld devices.
• Project Collaboration: Work closely with the Innovation & Technology Department on exciting projects research and process improvements.

WHAT WERE LOOKING FOR:

Education and Work Authorization:

• High School Diploma or GED
• Must be a U.S. Citizen or lawful permanent resident
• CompTIA A Certification is preferred

Experience and Skills:

• 0 - 2 years experience in an IT Support Specialist Role
• Proven experience of Microsoft Office Suite Microsoft Teams and related software
• Ability to effectively communicate verbally and written technical concepts in a clear and understandable way
• Strong Organizational skills and attention to detail
• Ability to partner and collaborate with peers and internal stakeholders

WHATS IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180 we dont just meet expectations we exceed them. If youre ready to take your career to the next level and be part of a growing forward-thinking company apply today!

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship growth tracks and professional development.
• Benefits: Medical dental vision 401k paid holidays PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite and in times of need be able to work an extended schedule depending on company or departmental needs project requirements or customer demands.

While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening comprehending and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email to request assistance.

Required Experience:

IC