IT Support Specialist

POSITION: IT Support Specialist Silver Hill Energy Dallas TX (Uptown) On-Site Contract

Silver Hill Energy Partners is a prominent private oil and gas company based in Dallas Texas. As an institutionally sponsored fund Silver Hill is dedicated to the acquisition optimization and development of profitable oil and natural gas assets aimed at delivering attractive risk-adjusted returns for its stakeholders. The company is uniquely positioned to leverage the current market opportunities owing to its (1) experience in the establishment and management of large-scale oil and gas enterprises as well as its (2) proficiency in sourcing evaluating and underwriting oil and gas investments.

JOB DESCRIPTION:
Silver Hill Energy is looking for an IT Support Specialist to join our team on a contract basis. This is a 100% on-site role supporting approximately 70 employees across our an IT Support Specialist you will be a frontline resource for our employees day-to-day technology needs. Youll work on-site to resolve technical issues support new hires through the onboarding process and ensure our helpdesk operations run efficiently. This role interacts with employees across all levels and departments from administrative staff to field and operations personnel making strong communication and a customer-first mindset essential to success.

JOB DUTIES:

• Coordinate and execute hardware setup software installation and file permission configuration for new employees ensuring a smooth first-day experience

• Provide on-site support for open helpdesk tickets diagnosing and resolving hardware software and connectivity issues in a timely manner

• Deliverremote technical assistance to end users across departments including field and operations staff adapting support to rigs field offices and plants

• Maintain accurate records of support requests resolutions and equipment inventory

• Support the rollout of patches and upgrades across key software platforms keeping systems secure up to date and minimally disruptive to daily operations

• Escalate complex issues to senior IT staff or third-party vendors as appropriate

REQUIRED EXPERIENCE / QUALIFICATIONS:

• 23 years of experience in IT support helpdesk or a related role

• Proficiency with Windows OS environments Microsoft 365 and common enterprise software

• Hands-on experience with hardware setup troubleshooting and peripheral configuration

• Familiarity with user account management and file permission structures (Active Directory preferred)

• Strong communication skills with the ability to support both technical and non-technical users

• Ability to work independently and prioritize multiple open issues in a dynamic environment

• Experience in the oil and gas or energy sector is a plus

COMPENSATION & SCHEDULE:

• Pay: $32$40/hour depending on qualifications and experience

• MondayFriday on-site at our Uptown Dallas office

• No after-hours or weekend support required

• Contract position

BENEFITS:

• Annual bonus based on company and personal performance
• Paid time off
• 401k matching program
• Health and dental benefits
• Onsite workout facility

Required Experience:

Manager