IT Support Specialist

Sentinel Technologies is seeking an IT Support Specialist for one of its partners to provide hands-on technical support for office shop and field employees. Responsibilities include troubleshooting hardware software and connectivity issues; supporting users in person remotely and by phone; managing IT tickets; onboarding and offboarding employees; configuring devices; maintaining equipment inventory; and documenting IT procedures. The ideal candidate is organized customer-focused and able to communicate clearly with users of varying technical levels. This role is based in Bradley IL with occasional travel to other company locations as needed.

This is a contract-to-hire position and requires onsite work at the client location in Bradley Illinois.

• Preferred: 13 years of IT support technical support or help desk experience in a business environment.
• Practical experience troubleshooting Windows desktops laptops and supporting end users with hardware of network fundamentals including TCP/IP Wi-Fi printers and common connectivity troubleshooting.
• Strong troubleshooting skills across hardware operating systems Microsoft 365 applications and business software.
• Ability to diagnose and resolve common technical issues independently seeking guidance from senior IT staff when appropriate.
• Experience configuring deploying and supporting desktops laptops mobile devices printers and related peripherals.
• Strong communication customer service and training skills with the ability to support users of varying technical backgrounds in office shop and field environments.
• Excellent organizational and time-management skills with the ability to prioritize multiple tasks manage support tickets and maintain accurate documentation; valid drivers license and ability to travel between company locations as needed.
• Ability to lift up to 50 pounds independently climb balance stoop kneel crawl stand walk and sit
• Ability to commute between company locations locally for support and repairs
• A valid drivers license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude Compassion and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$23.00 - $27.00 an hour

What you get:

We offer weekly competitive pay medical dental vision 401K and more.

IT happen!

Sentinel Technologies Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs from security to communications to systems & networks to software applications to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982 Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco Dell VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ) Chicago and Springfield IL; Phoenix AZ.; Lansing and Grand Rapids MI; Milwaukee WI; and Denver CO.

If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity an entrepreneurial spirit fosters growth through certification and hands-on training and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at

As part of Sentinels employment process candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and accordance with Title VII and state regulations all qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin marital status pregnancy genetics disability military veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position please contact .

The Know Your Rights Poster is available here

EEO Policy Statement is available here.

Experience:

IC