IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our growing team. The IT Support Specialist will be responsible for providing technical support and assistance to our staff ensuring the smooth operation of our computer systems and networks. This is a full-time permanent position with competitive salary and benefits.

Key Responsibilities:

- Troubleshoot and resolve hardware software and network issues for staff

- Install configure and maintain computer systems and software

- Set up and maintain user accounts and permissions

- Monitor and maintain network security and data backup systems

- Provide training and support to staff on new technology and software

- Collaborate with vendors and service providers to resolve technical issues

- Create and maintain technical documentation and procedures

- Stay up-to-date with industry trends and advancements in technology

Qualifications:

- Bachelors degree in Computer Science Information Technology or related field

- Minimum of 2 years of experience in IT support or a related role

- Solid understanding of computer systems networks and software applications

- Experience with troubleshooting hardware and software issues

- Knowledge of network security and data backup procedures

- Excellent communication and problem-solving skills

- Ability to work independently and in a team environment

- Strong attention to detail and ability to prioritize tasks

- Certifications such as CompTIA A Network or Microsoft Certified Solutions Associate (MCSA) are a plus