IT Support Manager
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Job Summary
Location: Jamaica NY (JFK Airport)
Position Summary:
The IT Support Manager is responsible for overseeing the installation maintenance troubleshooting and repair of technology systems supporting airport concessionaires throughout JFK Airport. This role serves as the technical lead for point-of-sale (POS) systems payment devices kiosks printers digital signage and related concession technology infrastructure.
Key Responsibilities:
- Lead the installation configuration and deployment of concession technology systems.
- Manage daily support operations for POS systems payment terminals kiosks printers and network-connected devices.
- Troubleshoot and resolve hardware software and connectivity issues.
- Coordinate repairs upgrades maintenance activities and vendor support.Support new store openings technology refreshes and concession relocations.
- Track incidents service requests assets and system documentation.
- Provide technical guidance to support technicians and ensure timely issue resolution.
- Collaborate with concession operators airport stakeholders and vendors to maintain operational continuity.
Required Qualifications:
- Minimum of 5 years of IT support experience.
- Minimum of 2 years of experience leading technical teams projects or support operations.
- Experience supporting POS systems retail technology hospitality systems or similar environments.
- Strong troubleshooting skills involving Windows-based systems peripherals and basic networking.
- Experience with ticketing systems and IT service management processes.
- Excellent communication customer service and organizational skills.
Preferred Qualifications:
- PMP certification preferred.
- ITIL CompTIA A Network or Security certifications.
- Experience supporting airport retail hospitality or transportation environments.
- Experience with Oracle Micros NCR PAR Brink Toast or similar POS platforms.
Required Skills:
Required Qualifications: Minimum of 5 years of IT support experience. Minimum of 2 years of experience leading technical teams projects or support operations. Experience supporting POS systems retail technology hospitality systems or similar environments. Strong troubleshooting skills involving Windows-based systems peripherals and basic networking. Experience with ticketing systems and IT service management processes. Excellent communication customer service and organizational skills. Preferred Qualifications: PMP certification preferred. ITIL CompTIA A Network or Security certifications. Experience supporting airport retail hospitality or transportation environments. Experience with Oracle Micros NCR PAR Brink Toast or similar POS platforms.
