IT Support Lead Sabey Corporation

Another Sources client Sabey Data Centers is recruiting an IT SupportLeadto join their team in Tukwila WA.

The standard work schedule for this role is MondayFriday 8:00 a.m. 5:00 p.m. with on-call responsibilities as needed.

This is an opportunity to step into a highly visible leadership role at the center of Sabeys evolving IT support operations. As Sabey continues investing in modernization automation and AI-enabled service delivery the IT Support Lead will play a critical role in shaping the employee support experience across the organization. From mentoring support technicians to helping advance Sabeys internal AI concierge capabilities this role combines hands-on technical leadership with the opportunity to influence the future of IT operations in a fast-moving innovation-focused environment.

Who is Sabey Data Centers

Sabey Data Centers is a premier multi-tenant data center provider setting the standard for operational excellence efficiency and sustained uptime. With over 20 years ofexpertiseand three million square feet of mission-critical space Sabey is the largest privately-owned data center owner and operator in the United States. Their cutting-edge facilitieslocated in Tukwila WA (20 minutes outside Seattle); East Wenatchee WA; Quincy WA; New York NY; Ashburn VA; and Austin TX with a new location coming soon in Umatilla ORsupport top-tier financial institutions technology giants media powerhouses and healthcare leaders delivering unparalleled reliability security and scalability. By prioritizing sustainability and innovation Sabey Data Centers continues to shape the digital infrastructure of the future.

SDC is one of the few companies in the industry that both builds andoperatesits own facilities giving employees a unique end-to-end view of the data center world. We foster a culture where people who are humble hungry and smart are truly valued supported and promoted from within. Sabey is deeply committed to being a responsible community partner returning unused energy to grids and collaborating with local utilities for sustainable impact. While competitors may offer higher salaries few can match Sabeys positive culture purpose-driven mission and long-term career growth opportunities.

About This Role

As the IT Support Lead you will oversee day-to-day IT support operations while serving as a technical escalation point and mentor for the support team. This role is ideal for someone who enjoys balancing leadership responsibilities with hands-on troubleshooting operational improvement and cross-functional collaboration.

Youllhelp drive initiatives focused on automation knowledge management AI-assisted support workflows and continuous service improvement. The ideal candidate brings strong technical support experience a collaborative leadership style and a passion for improving how employees interact with technology.

Your Contribution Will Likely Include

• Leading mentoring and supporting IT Support Technicians while fostering accountability collaboration and professional development

• Overseeing ticket intake prioritization triage escalation workflows and service quality metrics

• Providing advanced onsite and remote technical support for escalated issues

• Managing deploying and supporting Windows operating systems and endpoint technologies

• Supporting and troubleshooting cloud-based andon-premiseapplications

• Installing configuring and troubleshooting technologies including A/V systems multifunction printers mobile devices and VoIP phones

• Coordinating vendor and third-party contractor relationships

• Driving the creation and maintenance of policies procedures technical documentation and knowledge base content

• Leading cross-functional IT initiatives and ensuring successful project execution

• Identifyingopportunities to improve operational efficiency through scripting automation and process optimization

• Supporting the continued development of AI-enabled IT services including self-service capabilities intelligent ticket routing workflow automation and Sabeys internal AI concierge platform

• Contributing to the modernization of support operations and employee technology experiences across the organization

Experience You Will Bring

• 5 years of experience in IT support service delivery or related technical support environments

• A certification ITIL certification asset management certification or equivalent professional experience

• Previousleadership or supervisory experience preferred

• Experience supporting Windows 10 and Windows 11 environments

• Proficiencywith Microsoft 365 applications including Word Excel PowerPoint Outlook and Teams

• Experience with Intune PowerShell scripting automation and endpoint management technologies

• Experienceoptimizingworkflows within ticketing platforms;Freshserviceexperience preferred

• Familiarity with Apple Business Manager (ABM) and managing iOS applications through Intune

• Strong written and verbal communication skills with the ability to collaborate effectively across all levels of the organization

• Proven ability to coach develop and influence team members

• Strong organizational skills with the ability to prioritize competing projects and operational needs

• A detail-oriented mindset with strong critical thinking and problem-solving capabilities

• Interest in leveraging AI and automation technologies to improve IT support operations and employee experience

• Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate Microsoft 365 Fundamentals MCP or MCSE are a plus

Sabeys Investment in You

Sabey is committed to building an enduring next-generation company that values and invests in the success of its team members. ThroughSabeyLife a holistic well-being initiative Sabey provides the resources benefits and support to help employees thrive both professionally and personally. Benefits:Sabey covers 100% of employee-only premiums for base medical and PPO dental plans and contributes up to $2000 annually to a Health Savings Account (HSA).

• Time to Recharge:Up to 5 weeks of PTO based on tenure plus 10 paid holidays and the ability to carry over unused PTO.

• Financial Wellness:Competitive matched 401(k) retirement plan.

• Growth & Development:Access to structured professional and personal development programs including Thought Patterns for High Performance EverythingDiSC and Built to Last.

Sabey offers long-term career growth internal mobility and a culture where people who are humble hungry and smart are supported and promoted from within something few competitors can match.

Theanticipatedannual base salary range for this position is $72087 - $108131.

Learn more about Sabey and their organization here: Corporation and its subsidiaries including Sabey Data Centers and Sabey Construction are equalopportunityemployers and drug-free workplaces. Employment is contingent upon successful completion of a background check and pre-employment drug screening.

Another Source works with its clients on a retained basis. We encourage candidates who meet most though not necessarily all of the qualifications to apply and share their story.

If you need assistance or accommodation to apply please contact Sabey Human Resources at or.

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