IT Support Engineer II, Logistics and Imaging Team (LIT)

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.

Amazons IT Logistics and Imaging Team (ITS-LIT) operates a warehouse-scale production floor that images provisions and manages the lifecycle of every corporate laptop and device deployed to Amazonians across the United States. Our IT team at SEA124 (Ouroboros) in Renton WA processes over 1000 devices per day across 11 imaging lanes and two shifts.

We are seeking a senior IT Support Engineer to join our team as a technical this role youll work self-directed owning projects end-to-end building automation to reduce manual effort troubleshooting difficult problems without playbooks and partnering with internal teams and vendors to drive solutions. Youll mentor junior engineers own change management processes and contribute to the tools and systems that make our production floor run. This role requires someone who can identify problems independently create solutions with limited guidance and communicate technical decisions clearly to leadership.

If youre someone who works best with autonomy solves problems others cant and builds solutions that scale beyond yourself this role is for you.

Key job responsibilities
Lead and execute technical projects spanning multiple systems or locations partnering with internal teams and vendors to drive completion
Troubleshoot difficult IT problems without existing SOPs identify root cause resolve or escalate with appropriate context and data
Design and implement automation scripting and tooling to reduce manual effort and improve production efficiency
Plan coordinate and execute change management activities impacting multiple systems or locations; develop templates for others to follow
Serve as a technical mentor and first point of escalation for junior engineers; provide coaching quality audits and constructive feedback
Create review and optimize SOPs knowledge base articles and technical documentation; define process steps so others can solve similar problems
Own COEs and drive resulting action items to resolution
Contribute to continuous improvement efforts that impact team or organization goals
Communicate technical decisions and project status effectively to stakeholders and leadership

A day in the life
Your work is self-directed. You assess what needs attention maybe an infrastructure issue affecting production a vendor deliverable that needs validation or an automation project nearing completion. You troubleshoot problems that dont have runbooks coordinate with partner teams when the fix isnt in your control and build tools that prevent the problem from recurring. You mentor junior engineers along the way and communicate progress to leadership. No one assigns your daily tasks you determine priorities based on impact.

About the team
Were Amazons primary imaging center for North America a warehouse team that prepares and ships every corporate laptop before an employees first day. We process thousands of devices weekly across multiple imaging lanes and shifts. Youll work alongside engineers technicians and operations specialists who build their own tools write their own procedures and own their programs end-to-end. Our culture is hands-on direct and team-first. We value people who take ownership communicate clearly and look for ways to improve how things work. Every day brings something different.

- 4 years of technical support experience
- 4 years of IT systems or relevant commercial production environment experience
- Bachelors degree in IT computer science or equivalent
- Can work proactively and independently meet deadlines and deliver on projects and tasks
- Experience handling ambiguous or undefined challenges through strong problem solving abilities

- 4 years of technical support experience or experience in technical support in a distributed computing environment that includes supporting end user desktop applications and tools
- Experience communicating technical concepts to non-technical audiences or experience in similar environments
- Experience in creating process improvements with automation and analysis or experience in identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes
- Knowledge of IT best practice frameworks (ITIL COBIT) and operational excellence concepts or methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Renton - 80200.00 - 106300.00 USD annually