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IT Support Engineer I, Logistics and Imaging Team (LIT)
Job Location:
Job Location:
Renton, WA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
10 August 2026 (Yesterday)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.
Amazons IT Logistics and Imaging Team (ITS-LIT) operates a warehouse-scale production floor that images provisions and manages the lifecycle of every corporate laptop and device deployed to Amazonians across the United States. Our team at SEA124 (Ouroboros) in Renton WA processes over 1000 devices per day across 11 imaging lanes and two shifts supporting new hire onboarding device refreshes non-standard BYOD provisioning data destruction and reverse logistics.
We are seeking an IT Support Engineer I to join our imaging operations this role youll own weekly rotations across our core programs imaging production escalation queue troubleshooting BYOD provisioning IT maintenance and help desk support. Youll also contribute to ongoing process improvement and technical projects that directly impact device throughput and quality. This is a hands-on production environment where your work has immediate measurable impact on Amazons ability to deliver devices to employees on Day 1.
Youll join a diverse team of IT Support associates and engineers supply chain specialists program managers operations managers and other vital roles. Youll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics ensuring that our customers have the equipment they need to perform their jobs. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
If youre someone who takes ownership of problems writes good documentation and thrives in a fast-paced environment where no two days are the same this role is for you.
Key job responsibilities
Own weekly rotation assignments across imaging production BYOD provisioning escalation queue troubleshooting shelf IT help desk and IT maintenance programs
Image and provision Windows macOS and Ubuntu devices at production scale ensuring compliance with imaging standards and SLAs
Troubleshoot and resolve hardware and software issues on non-standard devices including driver installation BitLocker configuration and post-provisioning validation
Monitor and action assigned queues within SLA documenting work in tracking systems and project management systems
Author and maintain SOPs runbooks and knowledge base articles for imaging procedures and troubleshooting workflows
Provide escalation support for challenging technical problems and mentor junior associates
Participate in on-call coverage during business hours as part of team rotation
Collaborate with cross-functional teams on infrastructure and process improvement initiatives
Contribute to continuous improvement projects that enhance operational efficiency reduce cycle time or improve device quality
A day in the life
You arrive at a warehouse facility in Renton WA and check your rotation for the week. Some weeks youre imaging laptops at production scale moving devices through the pipeline and verifying quality. Other weeks youre troubleshooting failed devices provisioning non-standard hardware or handling walk-up support requests from onsite employees. You collaborate with your team in real time update task trackers and flag anything that needs escalation. No two weeks look the same. The constant: youre working hands-on with hardware in a fast-paced environment where your output directly impacts someones first day at Amazon.
About the team
Were Amazons primary imaging center for North America a warehouse team that prepares and ships every corporate laptop before an employees first day. We process thousands of devices weekly across multiple imaging lanes and shifts. Youll work alongside engineers technicians and operations specialists who build their own tools write their own procedures and own their programs end-to-end. Our culture is hands-on direct and team-first. We value people who take ownership communicate clearly and look for ways to improve how things work. Every day brings something different.
- 2 years of troubleshooting in a multi-user high availability environment experience
- 2 years of PC repair troubleshooting deployment and liquidation experience
- 1 years of IT client server and network service delivery experience
- 2 years of corporate setting Windows Mac or Linux Operating systems support experience
- 2 years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Bachelors degree in IT computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazons IT Logistics and Imaging Team (ITS-LIT) operates a warehouse-scale production floor that images provisions and manages the lifecycle of every corporate laptop and device deployed to Amazonians across the United States. Our team at SEA124 (Ouroboros) in Renton WA processes over 1000 devices per day across 11 imaging lanes and two shifts supporting new hire onboarding device refreshes non-standard BYOD provisioning data destruction and reverse logistics.
We are seeking an IT Support Engineer I to join our imaging operations this role youll own weekly rotations across our core programs imaging production escalation queue troubleshooting BYOD provisioning IT maintenance and help desk support. Youll also contribute to ongoing process improvement and technical projects that directly impact device throughput and quality. This is a hands-on production environment where your work has immediate measurable impact on Amazons ability to deliver devices to employees on Day 1.
Youll join a diverse team of IT Support associates and engineers supply chain specialists program managers operations managers and other vital roles. Youll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics ensuring that our customers have the equipment they need to perform their jobs. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
If youre someone who takes ownership of problems writes good documentation and thrives in a fast-paced environment where no two days are the same this role is for you.
Key job responsibilities
Own weekly rotation assignments across imaging production BYOD provisioning escalation queue troubleshooting shelf IT help desk and IT maintenance programs
Image and provision Windows macOS and Ubuntu devices at production scale ensuring compliance with imaging standards and SLAs
Troubleshoot and resolve hardware and software issues on non-standard devices including driver installation BitLocker configuration and post-provisioning validation
Monitor and action assigned queues within SLA documenting work in tracking systems and project management systems
Author and maintain SOPs runbooks and knowledge base articles for imaging procedures and troubleshooting workflows
Provide escalation support for challenging technical problems and mentor junior associates
Participate in on-call coverage during business hours as part of team rotation
Collaborate with cross-functional teams on infrastructure and process improvement initiatives
Contribute to continuous improvement projects that enhance operational efficiency reduce cycle time or improve device quality
A day in the life
You arrive at a warehouse facility in Renton WA and check your rotation for the week. Some weeks youre imaging laptops at production scale moving devices through the pipeline and verifying quality. Other weeks youre troubleshooting failed devices provisioning non-standard hardware or handling walk-up support requests from onsite employees. You collaborate with your team in real time update task trackers and flag anything that needs escalation. No two weeks look the same. The constant: youre working hands-on with hardware in a fast-paced environment where your output directly impacts someones first day at Amazon.
About the team
Were Amazons primary imaging center for North America a warehouse team that prepares and ships every corporate laptop before an employees first day. We process thousands of devices weekly across multiple imaging lanes and shifts. Youll work alongside engineers technicians and operations specialists who build their own tools write their own procedures and own their programs end-to-end. Our culture is hands-on direct and team-first. We value people who take ownership communicate clearly and look for ways to improve how things work. Every day brings something different.
- 2 years of troubleshooting in a multi-user high availability environment experience
- 2 years of PC repair troubleshooting deployment and liquidation experience
- 1 years of IT client server and network service delivery experience
- 2 years of corporate setting Windows Mac or Linux Operating systems support experience
- 2 years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Bachelors degree in IT computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Renton - 25.48 - 41.68 USD hourly
Required Experience:
IC
About Company
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