IT Support Engineer Executive & Workplace Technology

Role Title: IT Support Engineer Executive & Workplace Technology

Location: Coppell Texas USA (DallasFort Worth Metro Area) Onsite 5 days per week

The Role:

Brillio is seeking a highly motivated hands-on IT Support Engineer to provide onsite technology support for our Coppell corporate office including dedicated support for the CEO executive leadership conference rooms and workplace technology environment. This individual will serve as a key onsite IT resource and will independently troubleshoot and resolve a broad range of technology issues while coordinating with global IT Cloud and Security teams as needed.

This is a highly visible role requiring someone who is responsive resourceful and comfortable operating in a fast-paced executive environment. The ideal candidate is a self-starter who can take ownership of issues from identification through resolution communicate confidently with senior stakeholders and quickly shift priorities as business needs change.

The role will primarily focus on onsite IT infrastructure executive support networking AV and conferencing technology endpoint management and Microsoft 365 with additional exposure to Azure cloud services automation and AI-enabled workplace technologies.

Key Responsibilities:

• Provide high-touch responsive IT support for the CEO executive leadership and other VIP users.
• Serve as a primary onsite IT resource for the Coppell corporate office and provide support to other U.S. locations as needed.
• Troubleshoot laptops mobile devices desktops printers peripherals applications connectivity and collaboration platforms.
• Ensure executive offices conference rooms AV equipment video conferencing systems displays and meeting spaces are fully operational and prepared for business needs.
• Support executive meetings board meetings town halls customer visits presentations and video conferences.
• Manage computer and device setup deployment replacement onboarding and offboarding.
• Support office networking and connectivity including Wi-Fi VPN DNS DHCP and local network troubleshooting.
• Support Microsoft 365 technologies including Outlook Teams OneDrive SharePoint Intune and Entra ID (Azure AD) as well as endpoint management and device compliance.
• Provide operational support for Azure cloud and infrastructure environments including Virtual Machines networking storage monitoring Log Analytics and resource management.
• Support adoption of Microsoft 365 Copilot Copilot Chat and other AI-enabled productivity tools and identify opportunities to automate repetitive workplace and IT support processes.
• Manage incidents service requests and problem tickets within established SLAs taking ownership through resolution and communicating status clearly to stakeholders.
• Maintain asset inventory hardware lifecycle information runbooks technical documentation and knowledge articles.
• Partner with remote engineering infrastructure cloud security and Digital Workplace teams when escalation or specialized expertise is required.
• Maintain a high level of professionalism discretion confidentiality urgency and responsiveness when supporting executive stakeholders.

What We Are Looking For:

• 58 years of experience in IT support workplace technology infrastructure support or a related field.
• Demonstrated experience supporting executives senior leadership or VIP users.
• Strong hands-on troubleshooting skills across hardware software networking AV conferencing and endpoint technologies.
• Strong knowledge of Windows 11 and Microsoft 365 including Outlook Teams OneDrive SharePoint Intune and Entra ID.
• Experience with endpoint management device compliance Active Directory and Mobile Device Management.
• Working knowledge of networking fundamentals including DNS DHCP VPN and Wi-Fi.
• Familiarity with Azure infrastructure services networking monitoring ServiceNow endpoint security tools and PowerShell.
• Exposure to Microsoft 365 Copilot Generative AI Power Automate or similar workplace automation technologies is preferred.
• Ability to independently prioritize troubleshoot and resolve issues in a fast-moving environment.
• Bachelors degree in Computer Science Information Technology Engineering or a related field preferred.
• Microsoft Azure Microsoft 365 ITIL Foundation or Microsoft Endpoint Administrator certifications are a plus.