IT Support DeskCustomer Service Technician Tier I

DigitalOptometrics a growing company in the telehealth field seeks a Support Desk/Customer Service Technician - Tier I to join our Lake Success New York office. This is a fully onsite position in which you will be working a mixed role providing both
technical and customer support to our clients and remote employees across North America. We arent just looking for someone with exceptional technical background but someone with great interpersonal communication skills as well.

The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting
while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare
industry we are looking for individuals who are willing to grow our IT/customer service department and help our
customers experience a new way of doing eye exams.

Technical Requirements:

• Working knowledge of Windows desktop operating systems.
• Experience with or strong aptitude to learn IT ticketing/PSA systems (ConnectWise Manage preferred; Autotask Jira or ServiceNow experience welcome).
• Familiarity with remote support and RMM platforms (e.g. ConnectWise Automate/ScreenConnect N-able NinjaOne Datto or similar).
• Basic understanding of networking fundamentals (DNS DHCP TCP/IP VPN Wi-Fi troubleshooting).
• Exposure to Microsoft 365 and/or Google Workspace administration (mailbox license and group management).
• Basic hardware troubleshooting for desktops laptops peripherals and audio/video/conferencing equipment.
• Technical background with the ability to explain technical concepts to a non-technical audience.

Non-technical Requirements:

• Professionalism with all interactions internal and external.
• Dependable with good attendance.
• Ability to prioritize escalate and handle issues as efficiently as possible.

We provide a full range of benefits: medical dental vision 401K plan & PTO

DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race color religion sex national origin age disability genetic information or any other protected status. We are committed to providing a workplace free of discrimination and harassment.

Required Experience:

IC