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IT Support Desk Technician II
Job Location:
Job Location:
Lafayette, IN - USA
Yearly Salary:
USD 56000 - 71800
Yearly Salary:
Posted:
6 November 2026 (11 hours ago)
Posted:
Application Deadline:
3 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary
We are seeking a skilled and customer-focused IT Support Engineer to join our Managed Services this role you will provide a broad range of IT support services including desktop and application support systems administration networking and firewall administration. The ideal candidate combines strong technical expertise with exceptional customer service skills and thrives in a fast-paced team-oriented environment.
Key Responsibilities:
- Monitor and respond to both critical and non-critical automated ticket alerts.
- Manage and resolve support requests through the ticketing system while meeting established service level agreements (SLAs).
- Participate in a support call queue and provide timely assistance for technical issues.
- Review system reports and identify opportunities for improvement and resolution.
- Escalate issues to appropriate internal teams when necessary.
- Perform proactive maintenance including:
- Server patching and updates.
- Workstation maintenance.
- Network switch router and firewall upgrades.
- Firewall rule management.
- Provide remote support for applications servers storage systems networking equipment and security devices.
- Monitor and analyze networks systems backups and security infrastructure.
- Collaborate with field engineers and technical teams to complete support and project-related work.
- Assist with project coordination and implementation of internal initiatives.
- Create maintain and improve technical documentation procedures and knowledge base articles.
- Follow departmental policies processes and operational standards.
- Deliver training and knowledge-sharing sessions in both formal and informal settings.
- Maintain accurate documentation related to infrastructure applications systems and support procedures.
- Participate in an on-call rotation for after-hours and weekend support approximately every 8-10 weeks.
- Achieve utilization and performance goals while balancing professional development and training activities.
- Perform additional duties and responsibilities as assigned.
Qualifications:
Required Experience:
- 3 years of experience in IT support systems administration or network administration.
- Associate degree in a technology-related field or an equivalent combination of education and experience.
Technical Skills:
- Advanced knowledge of Microsoft Windows operating systems.
- Basic knowledge of Microsoft Windows Server administration.
- Basic understanding of networking concepts and network printing.
- Experience with antivirus and endpoint security solutions.
- Basic knowledge of Mac OS.
- Basic knowledge of mobile operating systems including Apple iOS and Android.
- Familiarity with server storage network and firewall technologies.
Professional Skills:
- Strong customer service and communication skills.
- Excellent troubleshooting and problem-solving abilities.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Outcome-focused mindset with strong attention to detail.
- Collaborative team player with a professional and respectful demeanor.
- Ability to work independently while contributing to team success.
Required Experience:
IC
About Company
At Beacon, we work in tandem with our clients to enhance their productivity, improve their processes and optimize resources—whether we are providing business and technology consulting or staff augmentation services. At the same time, we help clients manage the risks and costs of proje ... View more
