IT Support Consultant Clinical End of the Week
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Job Summary
Position Summary
A Desktop Support Consultant provides direct and remote support consultation guidance and training to staff faculty patients and visitors while providing technical solutions in an enterprise IT environment. Performs advanced configuration deployment and support of IT hardware and software and afterhours help desk support. Collaborates closely with leadership and peer teams to promote collaboration consistent service delivery and growth opportunities. Embraces the adoption of best practices centralized IT management standardization documentation customer service excellence and the continual improvement approach to IT. Exercises all workflows while maintaining state and institutional policies and alignment with organizational objectives. Provides training to internal team members and peer IT teams as applicable. Creates project deliverables through installation and troubleshooting of wired and wireless computing devices. Performs work in clinical critical care research and departmental environments interacting with all levels of personnel patients and visitors.
Work Schedule:
Wednesday Saturday 11AM 10 PM
Position Responsibilities
Independently analyzes IT system needs in clinical critical care research and departmental spaces and determines appropriate solution to satisfy needs.
Plans installs and documents complex IT system configurations.
Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation.
Installs configures and maintains hardware and software solutions to continually improve operational performance.
Performs advanced analysis and problem resolution with a wide range of hardware and software including connectivity security and policy compliance.
Defines documents shares and continually improves solutions and workflows including but not limited to after-hours support escalation processes.
Evaluates new desktop hardware and software for possible inclusion in set of supported products.
Communicates the value of adhering to standards for hardware software and other IT services to customers and peers.
Participates in opportunities to improve workflows processes and standards to promote greater value for our customers.
Provide one-on-one guidance and consultation to users.
Communicates the value of adhering to standards for hardware software and other IT services to customers and peers.
Assists with the implementation of opportunities to improve workflows processes and standards to promote greater value for our customers.
Provides verbal and documented training to customers and peer technicians.
Creates and continually improves implementation and operational support documentation for provided services used to train customers and peer technicians.
May provide training to groups of constituents and develop course/training content.
Define document and implement procedures for complex software/hardware installation and configuration processes.
Maintain accurate IT asset information and service configuration management records.
Accurately document all performed work within service management tracking system.
Develop customer self-help guides for commonly encountered service interruptions.
Assist with the implementation of approved projects providing project support and services.
Configure deploy and troubleshoot wired and wireless computing devices.
May manage small portions of a larger project.
Participates with management regarding the support of current and future state operations which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.
Leads small projects and/or one or more phases of larger projects as required.
May provide functional and/or administrative supervision.
Travel to customer sites as needed to configure install and support client hardware software and peripheral equipment.
Participate in 24x7 on-call support rotation as required to resolve routine and/or complex problems as they arise.
Pay Grade: to commensurate 4A
The University of Iowa offers a generous benefits package including 24 days of paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at of Time:100%
Work Schedule: Wednesday - Saturday 11AM - 10 PM
Location:On-site 200 Hawkins Drive Iowa City IA 52242
Staff Type:Professional & Scientific
Type of Position:Regular
Education Requirement
Bachelors degree in a related field or an equivalent combination of education and related experience.
Experience Requirements
Experience typically 1-3 years supporting devices running Windows 10/11 and Microsoft 365.
Professional experience working with desktop hardware and software in a centrally managed workstation environment.
Experience utilizing remote IT support tools.
Excellent oral and written communication skills to a communicate effectively with a variety of technical and non-technical individuals.
Experience in a team-based setting where consultation flexibility collaboration and cooperation are essential.
Ability to move and install IT equipment.
Desired Qualifications
Experience working in a Health Care IT environment.
Experience with technical process documentation intended for both IT professionals and non-technical customers.
Experience with wired and wireless networking and security concepts.
Demonstrated ability to disarm escalated situations and/or difficult customers.
Experience with IT Service Management Change Management Continuous Improvement Initiatives ITIL LEAN and/or Project Coordination.
Experience supporting wide array of connected peripheral equipment.
Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
To be considered applicants must upload a resume (under submission of relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled at any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For any additional questions please contact Josh Follman at
Required Experience:
Contract
About Company
The University of Iowa is a top-tier public research university in Iowa City—home to more than 32,000 students, offering world-class programs across 200+ fields of study, renowned especially for its creative writing, acclaimed medical center, and balanced excellence in the arts and sc ... View more
